Digital Account Manager at swipe interactive

Job description

The Job:

The role is to manage a set of assigned projects, develop relationships with the respective business stakeholders and product owners, oversee the development within the production studio and to create comprehensive support materials and documentation to aid in project scoping and delivery.

Technical Skills:

• A thorough understanding of the fundamentals of iterative web and app development processes and operations.
• The ability to write comprehensive briefs, proposals, scope docs, reports and project plans.
• A firm grasp on what makes for good usability and design with a passion for web and mobile platforms.
• An understanding of digital products, the latest trends in digital and emerging innovations that can contribute to better solutions.
• Experience with project management tools like Pivotal Tracker, Jira, Trello, Basecamp or similar.
• Responsibilities:
• Operate as the lead point of contact for any and all matters specific to client account management like extracting briefs, crafting proposals, tracking and reporting on progress as well as maintaining clear and constant communication across various mediums.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors, drive meetings & brainstorming workshops, present ideas and recommended enhancements or innovations.
• Ensure the timely and successful delivery of projects according to customer needs and objectives by driving forward project deliverables within the production studio related to design or development.
• Develop new business opportunities with existing clients by proactively identifying areas of improvement that will expand the scope of and size of accounts.
• Craft well written scoping and functional requirements documentation, project plans and any other supporting materials to aid in production efficiency.
• Assist with high severity requests or issue escalations as needed
• Testing any newly developed functionality to ensure efficacy before deployment and handover.
• Balancing the time of the various development and design resources available with what tasks need to be prioritised across your portfolio.

Requirements:

• Proven work experience as an account manager or project manager or other relevant experience within a digital development agency / production environment
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Solid experience with Project Management tools and CRM systems as well as a fluency in working with Google docs/sheets
• Experience in delivering large scale, custom built web and mobile solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail and balancing resource requirements
• Excellent communication skills with a presentable and professional appearance.