Corporate Services Manager at Rand Merchant Bank

Job description

Corporate Service Manager

• Provide high quality, proactive service to Corporate Banking clients
• Maintain client confidentiality at all time
• Sound knowledge of transactional banking and flows
• Ability to analyse financial statements
• Able to work on multiple projects concurrently
• In-depth knowledge of electronic channels for transactional banking (e.g. Online Banking, Host to Host and Cash Management, Cross Border and eForex) In-depth knowledge of specific products for transactional banking (e.g. Statements, Reference Validation, Receipt IT, Cheques, etc.).
• General Knowledge and ability to navigate and assist Client on:
• Custody
• Forex
• Trade
• Merchant Services
• Cash
• Knowledge of and experience in dealing with RFPs and tenders
• Able to understand and interpret legal agreements
• Proven training skills

Sound technical skills:

• Browser and JAVA Run-Time Trouble Shooting
• Connectivity and networking
• Working with ERP systems (e.g. FTP and EXCOM)
• Proven track record in client interaction
• Intermediate project management skills
• Analytical thinking skills
• Adaptable to change
• Ability to cross sell
• Understand the Client’s requirements and assist with projects, set-up and implementation of Clients in Africa as well as internationally (where required)
• Contribute to transactors with strategic solutions and implementation and make them more successful

Technical Pre-requisite:

• Proficiency in Microsoft Office Suite; Advanced proficiency in Excel
• Proficient in a CRM tool e.g. Siebel or equivalent
• Introduction to relevant internal and external stakeholders
• Exposure to various file layouts
• Exposure to and training on legal agreements

Training on internal systems:

• Hogan
• Siebel
• Oasis
• Gridlock
• Spotfire

Training on internal products:

• Online Banking Enterprise
• Payment and Collections (PACS Host to Host)
• Cashman
• Receipt It
• NAEDO
• Reference Validation
• Online Settlement Limits
• OBE Hierarchies
• eForex
• Account Opening Process
• Legal documentation and mandates
• Cross Border
• Statements
• Account Verification Services
• eWallet
• Cheques