Account Executive at Indwe Risk Services

Job description

Miminimum Requirement

Education

• Matric
• Level 4 FETC in Short-term Insurance
• Passed FAIS Regulatory Exam
• Higher Certificate in Insurance
• Post matric qualification is an advantage (BComm Risk/Accounting, BBA)
• Fully Bilingual (English and Afrikaans)

Experience

• 5 -8 years short-term insurance experience, in a broking capacity (sales and service)
• Experience in customer liaison; building and maintaining relationships
• Experience working in a Brokerage is preferred
• Proven sales track record

Skills

• Business Acumen (understand the economic environment & more specifically the insurance environment)
• Basic understanding of financial management
• High level of knowledge and understanding of TCF
• High level of knowledge and understanding of FAIS
• High level of knowledge and understanding of S15 of FAIS
• Computer Literacy (proficient in Excel, PowerPoint and Word)
• Effective Communication Skills
• High level Negotiation Skills
• Effective Presentation Skills
• Analytical Ability
• Networking
• Problem Solving
• Strategic Analysis skills
• Time management
• Selling –proven high level sales skills
• Ability to manage own work and outputs
• Time management

Knowledge

• Insurance and brokerage industry and environment
• Legal requirements of the insurance industry
• Marketing and sales management principles
• Short term insurance products and services
• Technical Insurance knowledge
• Risk Management Knowledge – ( high level understanding of enterprise wide risk management )
• General Business Management Skills

Personal Attribute

• Assertiveness
• Interpersonal effectiveness
• Service excellence
• Ability to effectively adapt to change
• Attention to detail
• Self-motivated
• Enthusiastic
• Energetic
• Result oriented / Deadline orientated
• Professionalism
• Ability to work under pressure
• Work according to set policies and procedures
• Target driven
• Creative and innovative
• Ability to work in a team
• Ethical
• Self-confident and visible

Key Performance Outputs

• Growth and profitability
• Develop, grow and retain brokers’ client base.
• Provide after sales service.
• Identify new business opportunities, generate leads and achieve market and revenue growth on selected products.
• Identify opportunities for up/cross selling and write additional business
• Identify other channels which can be used to enhance sales.
• Implement marketing and promotional activities.
• Maintain portfolio
• Attend to all broker queries, including claims related matters. Escalate complex queries timeously to management.
• Service Brokers in accordance with Indwe Intermediary Support Services minimum service standards
• Monitor broker portfolio performance in terms of premium and policy unit growth and loss ratio performance
• Discuss corrective actions and increases where necessary and mandated by insurer to do so
• Build relationships through regular contact, identifying critical decision makers with all stakeholders (brokers, insurers, etc) ;
• Broker Communication - Keep brokers informed of developments in the industry and market

Client Service administration

• Conduct policy audits on broker business to ensure no PI risk exposure to broker, and identify opportunities to upsell or cross sell
• Ensure all communication with the broker is in accordance with FAIS minimum standards
• General correspondence and e-mails to brokers according to company standards
• Compile and submit reports on time to line manager as per set standard
• Set up monthly meetings with the brokers and product owners to discuss problem areas.
• Where relevant assist with credit control.

Perform credit control

Advise relevant parties of unpaid items