Technician at Gilbarco Veeder Root

Job description

DEPARTMENT: Technical Services

REPORTING TO: Technical Manager

LOCATION: Kwazulu Natal

PURPOSE OF POSITION

The prime objective for the Technician is to ensure that service and maintenance calls are attended and completed within set SLA’s

Key Responsibilities

• Calls are resolved first time of attendance
• Ensure that quality of work done is exceptional at all time, maintain housekeeping.
• High level of professionalism is maintained
• Provide detailed information on the Job card
• Report on incident and near misses
• Ensure that safety compliance is adhered to at all times
• Ensure that safe driving is practiced at all times including but not limited to: Over speeding, usage of cellular phones while driving, seat belts etc.
• Ensure that proper PPE is worn at all times
• Ensure all calls are completed on time and all calls are closed on time on the system
• Ensure relevant paperwork Job cards are submitted on time on a daily basis
• Ensure van stock is maintained and used stock is booked out of the van stock and replenished at all times
• Provide feedback to the office where required that you communicate effectively when delayed ect.
• Provide support to other team members as and when required
• Share technical knowledge with fellow team members by providing on the job training to junior and assistant technicians

   

POSITION RELATIONSHIPS

Internal

• Technicians
• Project offices
• Other internal departments External
• Oil companies
• Sub-Contractors

   

MEASURES OF PERFORMANCE (INDICATORS)

Leading

• 98% Calls competition within SLA Times
• 100% Feedback/communication to Schedulers
• 98% Support to other team members

   

Lagging

• Calls are resolved first time of attendance at 95%
• Ensure that quality of work done is exceptional at all time, housekeeping is maintained.
• High level of professionalism is maintained at 100%
• Arrive on site on time at all times at 100%
• 100% Accuracy of information on the Job card and all paperwork