Client Services Director at Amnet Group US - The Dentsu Aegis Programmatic Experts

JOB DESCRIPTION

The Client Service Director is accountable for the maintenance of sales activities as well as all Amnet Client Service needs.

The role is the central lead in the Client Service function, promoting best in class client relationships and account management, programmatic adoption, and being the escalation point for Client Service consultation or issues. Managing multiple Clients and collaborating heavily with the Programmatic Operations Director, the role directly supports the market lead, and works with all business functions to drive shared objectives.

ACCOUNTABILITIES

• Lead multiple Client teams to deliver best in class programmatic account management at all times
• Exceed financial targets by driving bookings and revenue growth for Amnet clients, maintaining a network overview of all activity
• Collaborate with General Manager and trading team on client income tracking, targets, market booking forecast and global client compliance
• Create and maintain best in class client account management processes (communication, response to briefs, enquiries, education efforts, strategic input and support), customised if required for high value clients
• Support and drive the Client teams in the development of key client growth strategies in line with broader business objectives, driving output and agency collaboration
• Drive effective collaboration across the national client service teams
• Deliver programmatic education or updates to agencies, clients direct, or to strategic DAN or Amnet partners as required
• Contribute to new business pitches, support and drive Amnet’s contribution to Dentsu's objectives across all agency partners
• Uphold a positive working culture at Amnet, ensuring the organisation is recognised for maintaining a strong reputation with all internal and external stakeholders

EXPERIENCE:

• 6-8+ years’ experience in an Account Management, Sales or Media Planning position
• Comprehensive knowledge of Programmatic, Digital Media buying and Ad serving technology, Demand Side Platforms and Data Management Platforms
• Comprehensive understanding of the broader media landscape
• Proven experience in client and campaign management and ownership
• Experience managing and leading large teams  
• Understanding of the broader media landscape

QUALIFICATIONS & SKILLS:

• Tertiary qualification (Business, Marketing or related discipline)
• Advanced Microsoft Excel and PowerPoint skills
• Excellent communication, interpersonal and organisational skills
• Excellent presentation skills and comfortable in a consultative, client-facing environment
• Professional and self-motivated with the ability to manage multiple projects and deadlines
• Strong analytical and problem solving skills, the ability to anticipate issues and proactively resolve
• Proven ability to build relationships and drive and manage partnerships to deliver strong results

PERSONAL CAPABILITIES:

In this role, you are expected to demonstrate the following capabilities at the ‘Engaging’ level of the DAN development framework:

• FOCUS ON CLIENTS: Understand and anticipate clients’ needs and take action to provide high quality advice, products and services that can transform their business performance
• FOCUSED ON QUALITY: Create and implement standards of excellence for products and services ensuring consistency, accuracy, reliability and durability
• ADD VALUE WITH EXPERTISE: Acquire and apply the appropriate professional knowledge and skills to perform at a high level of effectiveness
• INFLUENCES COLLABORATIVE OUTCOMES: Encourage our people to identify shared goals and outcomes to collaborate with colleagues and clients
• MAKE RELATIONSHIPS COUNT: Build great relationships with clients, partners and colleagues
• LEADERSHIP EXCELLENCE: Demonstrate the qualities of the DAN Leadership Excellence Framework, focused on driving business strategy, performance, and results across the whole team

AMNET TEAM & VALUES

A culture of curiosity and a desire to break new ground and learn new skills fuels the Amnet family. We grow through hard work, passion, smart thinking and a team focused attitude, connecting and contributing to build individual and shared success. We like to have a great time at work, be proud of what we do and do it well, living and breathing the following values:

AGILE: We are born to adapt, thriving on change and continually revising our goals

COLLABORATIVE: We actively encourage a collaborative spirit that amplifies our power as a team

RESPONSIBLE: We focus on honest communication and building long term, valued partnerships

PIONEERING: We are creative minds and a part of empowered teams, driving innovation

AMBITIOUS: We treat our clients as partners and commit to their prosperity.