Account Executive at Logikal Consulting

Job description

Account Executive:

We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.

The ideal candidate will have talent in sales and experience in customer service. We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach.

The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction.

Responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Create detailed business plans to facilitate the attainment of goals and quotas
• Provide professional after-sales support to enhance the customers’ dedication
• Remain in frequent contact with the clients in your responsibility to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Negotiate agreements

Requirements

• Experienced in Public Sector (at least 7 years)
• Previous experience working as a client relationship manager or a track record of managing client relationships
• Knowledge of market research, sales and negotiating principles (???)
• Outstanding knowledge of MS Office; (Maybe include here the requirements for VERINT??)
• Excellent communication/presentation skills and ability to build relationships
• Strong interpersonal skills and an ability to build rapport with customers.
• Organizational and time-management skills
• A business acumen
• Enthusiastic and passionate
• BSc or BA in business administration, sales or marketing – Not sure of qualification required??
• Previous sales experience and an organised approach to work.
• Hardworking with a strong work ethic.