Collections Controller at Webafrica

Job description

Webafrica is all about careers and not jobs. We are looking for self-motivated; energetic and innovative Collections Controller.

A Collections Controller role has become available at a top SA Internet Service Provider (ISP) with a nationwide customer based managed from our offices in Cape Town.

The role requires you to

minimize possible losses to the company through effective and efficient credit control and to ensure all overdue debt is collected.
be passionate about everything related to the internet and Collections related queries.

Requirements

Minimum Requirements

• Matric
• Basic understanding of delinquent accounts and hand overs to legal
• MS Office Skills - (intermediate)
• Previous collections experience within an ISP environment (will be an advantage)
• 3 Year call centre experience
• 2-5 Year credit control experience
• Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances)
• Basic understanding of a debtors age analysis
• Ideal Requirements
• Credit Management (advantageous)
• National Credit Agreements Act (advantageous)

Key competencies

• Excellent verbal and written communication skills
• Customer focused and brand aware
• Ability to learn continuously
• Strong administrative skills
• Time Management Skills
• Negotiation Skills
• Discipline/respect for confidentiality
• Excellent analytical abilities
• Attention to detail
• Deadline driven
• Customer service orientated

Key Performance Areas (KPA’s) (specific duties)

• Daily collections on overdue and delinquent accounts
• Collecting via telephone, email and sms
• Manage payment arrangements
• Allocations of payments
• Suspending of respective clients in line with terms offered
• Handing over of delinquent accounts to debt collector
• Debt collector management

The position includes but is not limited to the above KPA’s

Benefits

We have amazing benefits!

• Staff breakfast
• R500 Food allowance (part of cash component) for lunch provision.
• We pay 100% of your medical aid (Discovery Coastal Saver & Vitality) – so no deduction unless you want to add a beneficiary.
• We also give you free 200gigs internet - ADSL to the value of R875.00 or Fibre.
• Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter.
• Team buildings and regular fun activities.
• Quarterly individual performance recognition with BIG prizes as reward.
• Quarterly paid-out bonuses of up to 15% of your basic annual salary (per year) if the company targets are met.
• Quarterly individual performance recognition with BIG prizes as reward.