Consultant at Microsoft

Job Description

Joining our team as a Change Consultant, you will play a key role in the development of the new ACM practice by supporting field enablement and delivery activities as directed by ACM Leadership. As a member of a delivery team led by a Senior Change Consultant, you will deliver ACM offerings through traditional and non-traditional consulting models.

As we build ACM capabilities you will assist in field enablement activities to empower MS resources on ACM around the globe. You will contribute to and participate in practice development activities such as the development of new offerings, marketing collateral and foundational business processes for our ACM practice.

If you are passionate about ACM and are ready to be help shape how ACM engagements across the different MS products are developed and delivered, we would like to hear from you.

In your role as a Change Consultant your key responsibilities will include:

• Supporting customers in the development and execution of Adoption and Change Management programs to drive adoption of Microsoft services and deliver measurable business value.
• Assessing a customer's ACM maturity and Business Impact through change management assessments and surveys and working with the customer and other Members of the ACM Global Practice to define appropriate mitigation strategies
• Designing and undertaking workforce analysis to identify the key groups within an employee population and analyzing their training needs, and how they will be impacted and react to the proposed change
• Working with the customer and Senior Change Consultant to define communication strategies that address the concerns and motivations of the employee population
• Determining adoption metrics that can be used to measure success of the ACM project and make adjustments to plans as needed
• Deriving based on the ACM scope the related training plans to help end-users develop the knowledge and ability required to be successful
• Creating feedback mechanisms that will help sustain long term end user adoption
• Mentoring and coaching client change teams
• Communicating effectively and collaborating as part of a team of professionals.
• Facilitate meetings with team and client contacts
• Developing and maintaining strong stakeholder relationships within the customer and building a stakeholder network within Microsoft, e.g. in Germany
• Establishing and managing client expectations while maintaining a positive, proactive and professional demeanor

Required Expertise

Generally, you will be part of a team led by a Senior ACM Change Consultant. Experience with a defined change management methodology is desired but not required; training will be provided. You will need to demonstrate a passion for and experience of managing change across a number of customers and verticals.

In addition you will possess or be able to demonstrate the following:

• A Bachelor's degree in Anthropology, Psychology, Marketing, Business or related field/or equivalent work experience
• At least 5 years of professional experience in management consulting, technology implementation, digital marketing, change management or related field expertise
• Experience across at least 2 verticals is highly preferred
• A track record of effective communication with technical and business leaders at all levels within large enterprises and the ability to manage those relationships effectively
• Excellent social, communication skills, strong organizational skills and attention to detail
• A solid understanding of how people go through a change and the change process; experience with Prosci's ADKAR Model is a plus
• Experience with delivery as part of a global engagement team with appropriate business acumen
• Multi-language skills preferred (Minimum fluent English)

This position is nominally located in Germany but is not location specific. Customer engagements may require a significant amount of travel and working away from home. International and US travel can be expected up to 70% of the time. The role is measured on utilization and engagement outcomes.

If you find this opportunity to be compelling and can demonstrate your ability to excel as a Change Consultant, we would like to explore the possibilities with you as soon as possible!