Capability Manager at dunnhumby

Job Description

• To lead and inspire a solutions team to deliver brilliant client work that drives customer loyalty, sales and manufacturer collaboration, shaping the insight journey and plans to match to the solution for the client.
•  Contribute to the solution capability by championing innovations or global best practise application to create value generation for the client and their customers.
•  Develop and deliver the capability work plan, championing the power of customer insight. Collaboration internally to deploy the best practise from GCL and Solutions to the work plan.
•  Ensure deliverables and impacts are measured and the commercial or strategic impact communicated.
•  Lead client deliverables with credibility and experience in order to demonstrate the value and expertise dunnhumby can bring to the client’s business.
•  Develop working relationships with client contacts to ensure the relevance, timeliness and quality of dunnhumby deliveries.
•  Facilitate change in the solution process; capability and technology use e.g. apply technical and organisational knowledge to identify improvement opportunities/efficiencies.
•  Manage and support a small team to build their technical capability by initiating coaching and training ensuring that they feel engaged and motivated.

Desired

 National Body Recognised Accreditation in related subject

Essential

 Bachelor’s degree or equivalent in related subject

Functional Skills

•  Insight Analysis
•  Data Interpretation
•  Solution Design & Development
•  Quality Assurance and Testing
•  Data Visualisation
•  Secondary Market Research / Desk Research
•  Product Development Processes
•  Training Design and Delivery
•  Price & Promotion Strategy
•  Category Management
•  Story-telling using data and insight

Generic Skills

•  Business and Commercial Acumen
•  Change Management
•  Project Management
•  Data Analysis and Modelling
•  Stakeholder Management
•  Financial Analysis
•  dunnhumby Capabilities and Solutions

Leadership Skills

•  Support teamwork and create team spirit
•  Build loyal relationships with colleagues and our clients and partners
•  Act quickly on new ideas
•  Set challenging goals
•  Support and motivate
•  Drive delivery excellence
•  Develop and deliver practical solutions to problems
•  Support learning and innovation.