Receptionist at Guide-Dogs Association for the Blind

Job Description

Remuneration:  To be discussed
Benefits:Provident Fund, Medical Aid after probation period
Location:Cape Town, Claremont
Reference: #20170313_GDA Recept

Administration

• Answer and direct calls, respond to calls as may be necessary.
• Take telephonic messages for marketing and training departments.
• Obtain quotes as requested for general maintenance and repairs.
• Responsible for administration duties, including the preparation of post, and the opening of all incoming mail.
• Purchasing of office supplies.
• Responsible for receipting and recording of funds received.
• Counting and banking of funds received.
• Control of stock.
• Updating of donor database as required.
• Petty cash control, issuing and reimbursement.
• Adhoc payments and drawing of cash.
• Minute taking of weekly meetings.
• Take messages from puppy raisers and guide dog owners for the training department.
• Administration support to the training department.
• Preparation of class books, acceptance letters, application forms, and updating of waiting list spreadsheet, and sending same monthly to Johannesburg training secretary.
• General correspondence to guide dog owners as requested by the training department.
• Assist in various fundraising and public relations events on weekends and occasional weekday evenings as requested by the branch manager.

Requirements

• Must have a minimum education level of a matric certificate.
• Good telephone manner.
• Must be bilingual.
• Computer literate in MS Office programs.
• Good typing skills.
• General office administration experience.
• Have experience in controlling stock.
• Have experience in issuing and reconciling petty cash.
• Be presentable as an ambassador for GDA.
• Must have a valid drivers licence.
• Must have a proven track record.

Personal Skills/Attributes

• Must be able to communicate in English and Afrikaans.
• Be well-spoken, well-groomed and presentable.
• Be a team player.
• Must be passionate about the work of the association.
• Must have a high work ethic and be driven to achieve deadlines.
• Must be prepared to give more than ‘nine to five’.
• Treat donors and volunteers in a warm friendly manner.
• Be service orientated approach to dealing with donors.
• Have empathy with people who are differently abled.
• Must have a warm, outgoing personality.
• Must love dogs, and be happy to have them in your environment.