Mail Distribution Centre Agent at Sanlam Group

What will you do?

• Processing of incoming correspondence
• Handling of exceptions
• Policy identification
• Refer mail to the correct business areas

What will make you successful in this role?

Qualification: 

• Matric/Grade 12
• Post matric qualification from a well-recognised institution will be an advantage.  

Knowledge and Experience: 

• A minimum of 2 years’ experience in an administrative or call centre role. 
• Ability to communicate in English, Afrikaans and (an African Language would be to your advantage). 
• Must have working knowledge regarding the use of computers (computer literacy). 

Competencies:

• Ability to work effectively under pressure while maintaining quality standards.
• Adaptability to change in a dynamic work environment.
• Customer loyalty building through exceptional service delivery.
• Relationship management – building and maintaining strong professional relationships.
• Strong verbal communication skills for clear and professional interactions.
• Problem identification and resolution with a proactive approach.
• Interpersonal sensitivity to foster collaboration and respect.
• High concern for accuracy and attention to detail in all tasks.
• Teamwork and collaboration to achieve shared goals.

Closeing Date: 26 April 2026