Director of Rooms at Four Seasons Hotels and Resorts

Job description

• The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort.
• The Director directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Guest Relations, Guest Services and in some cases Spa and Security.
• Assures that standards are met, guests and employees are satisfied and problems are promptly resolved.
• The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates.
• We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.

Applicants are required to have five to seven years experience with diversity of Operations management positions. A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.

Some travel is required for training, conferences and special events.