Complex Claims Adjuster at American International Group (AIG)

Functional Responsibilities:

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
• Reporting key claims messages to their Team Manager and to internal stakeholders
• Broader internal / external stakeholder communication where required, as (LoB) technical claims expert and thought leader
• Conduct and ensure continuous improvement across the team through support for the Quality Assurance Reviews/ Regional Audit processes
• Ensure adherence to best practice procedures for (LoB) Complex claims, consistent with global best practice.
• Attend to all complaints received for the complex and express commercial property teams
• Ensure claims are accurately assessed and proactively reserved within agreed service levels

Accountabilities:

• Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
• Effective communication and management of key advanced Complex claims and (LoB) portfolio messages to internal stakeholders and customers/clients.
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation
• Accurate and consistent reserving and financial control of claims in Complex team
• Mitigation of indemnity and expense spend for Complex claims within their team

Position Requirements

Requirements:

• Excellent communication skills, both written & verbal
• Good presentation skills and file knowledge
• Policy language skills enabling accurate and consistent policy wording interpretation
• Time management – ability to manage & prioritise workload and diary management
• Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
• Ability to assist with technical training to team claim handlers as required
• Ability to influence claims and non claims stakeholders to effectively direct claims strategy
• Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally
• Highly effective communicator (written, verbal, presentation, training)
• Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.