Australian Campaign Team Manager at Mango5 Call Centre (Pty) Ltd

Job Description

AUSTRALIAN CAMPAIGN TEAM MANAGER

Mango 5 Cape Town branch based in the Airport Industria is looking for a highly professional and experienced BPO Team Manager for one of our most successful and fastest growing Australian Lead Generation Campaigns.

OVERVIEW OF THE POSITION:

As a member of our management team, you will be tasked with the management and coaching of a team of Outbound Lead Generators, ensuring operational excellence, productivity and cost-effective management with

adherence to schedule, and ensuring that the team delivers on

all daily targets etc

MAIN GOALS AND OBJECTIVES:

• Manage agent and overall team performance e.g. productivity, adherence to schedule, andensuring that the team delivers on all daily targets etc
• Individual agent performance management; ensuring
• performance contracts are in place
• Monitoring SLA's across all service offerings; ensuring service
• quality standards are met and that they are being adhered to
• Maximize operational efficiency by creative utilization of
• resources
• Managing all information workflow and collate and feedback to
• the business
• Conducting daily / monthly / quarterly one on on session with agents
• Coaches and supports all agents in order to ensure at all times
• sufficient, competent and motivated people are available to
• realize the team's objectives.

MINIMUM REQUIREMENTS:

• Matric (National Senior Certificate)
• Minimum of 12 months Call Centre Team Leader Experience
• Australian Campaign experience (highly advantageous)
• Must have your own reliable transport
• Ability to work shifts as the campaign operates during the night
• Clear disciplinary and criminal Record
• Absolutely trustworthy with the highest standards of personal integrity
• Time Management skills
• Flexible, self-motivated and proactive
• Strategic thinker
• Excellent interpersonal, presentation, team management and leadership

skills

• Ability to relate to all types of personalities
• Easily approachable
• Excellent communication and written skills
• High performance culture and ethic
• Strong problem solving skills
• Goal setting and coaching ability
• Understanding of companies policies and procedures

WORKING HOURS:

Night Shift 01:00 AM 11:00 AM Monday to Friday (No weekends)

SALARY:

Basic Salary: R10 000 R12 000 (including Night Shift Allowance)

depending on skill set and experience

Commission: R2000

TRANSPORT:

Must have your own vehicle.