Client Liaison Officer at Vodacom

Job description

We have the below vacancy available in our Organisation:

The H Band Client Liaison Officer role is based within Finance. The purpose of the role is to receive and analyse escalated queries to determine the nature and extent of the query and to provide/ develop a solution to resolve the identified query and provide feedback.

Your responsibilities will include, but won’t be limited to the below:

• To provide support to the relevant role players
• To conduct investigations and recommend action plans for future reference
• To compile reports with an analysis of all queries received
• To maintain relationships with relevant role players in accordance with dependencies
• To provide feedback and recommendations to management / role players of identified trends
• To ensure continuous follow up in order for relationships to be maintained
• To identify possible improvements to be facilitated in accordance with the outcomes of the queries
• To execute the outputs in accordance with strategic targets

In addition to the details listed above, the ideal candidate will have an in depth knowledge and understanding of the following:

• GSM Network
• Knowledge of Vodacom Products and Services
• Knowledge of Vodacom Policies and procedures
• Working knowledge of Subscriber Collections systems
• Knowledge of competitor offerings

The ideal candidate for this role will have:

Job Experience:

• 2 years Call Centre exp essential inclusive of 1 year dealing with escalated queries
• 6 months E-mail Contact Centre experience desirable

Must have the following qualifications:

Matric (essential)

The base location for this role is Midrand, Vodacom Campus

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.