Biopharmaceutical Representative at Amgen

Job Description

Key Job Functions:

• Accountabilities to the District Sales Manager
• Maximizes sales of Amgen’s products in territory
• Achieves/exceeds sales targets
• Delivers and articulates key messages
• Implements agreed POA in line with marketing strategy
• Builds and maintains high quality customer relationships as well as internal cross collaboration
• Knows in-depth knowledge of the product(s), market, stakeholders and competitors. Incorporates this knowledge into POA
• Works within agreed budgets and does some projection work
• Lives the Amgen Values

Responsibilities

• Develops and implements territory POA and key account plans.
• Achieve/exceeds POA.
• Evaluates progress vs. plan monthly, and conducts systematic analysis of problems. Anticipates situation in which performance goals may be missed in order to make appropriate adjustments
• Proactively collaborates with Cluster/Territory Team members to ensure alignment throughout the Territory and agrees on actions re specific accounts and key customers
• Contribute s through constructive feedback
• Applies knowledge of retail/hospital environment to pre-calls plans by selecting the right message which suits the needs of different stakeholders
• Responds to competitive threats and opportunities by keeping informed and contributing to competitive intelligence
• Meets customer expectations in terms of standards of service and addresses services breakdowns in a timely fashion
• Reports customer activity in the CRM system and ensures customer profiles are kept up to date
• Consistently uses Amgen’s Performance 4 selling platform
• Operates within the agreed expense budget aligned with POA priorities
• Organizes and manages activities in a timely fashion and follow-up with customers
• Attends and positively contributes to all relevant training programs. Plays a leading role in cycle meeting s and training events.
• Demonstrates mastery of objection handling techniques

Outputs

• Sales targets
• POA
• Performance in accordance with job description and POA objectives
• High quality internal and external customer relationship
• Promotion/image of Amgen in line with Amgen Values

Skills / Knowledge / Experience

Skills & Competencies

Desired behaviours & Core Knowledge
Core Knowledge
Applies knowledge of Sales cycles, hospital environment & industry environment.
Problem-Solving
Breaks issues down into major components that reflect basic understanding of the relevant issues.
Goal Setting & Tracking
Consistently meets and sometimes exceeds sales, performance & frequency goals
Tailored Messages & Influencing Skills
Delivers & articulates key messages, persuades & influences others
Compelling Messages
Able to deliver the selling message in a clear and assertive way
Appropriately uses Amgen’s Marketing and Sales tools to support the sales process and deliver robust arguments.
Call Planning and Execution
Develops well-defined, tailored, pre-call plans. Achieves and sometimes exceeds POA monitors performance versus POA metrics and reports accordingly in CRM.
Rigorous Planning & Execution
Regularly collects information, both on specific issues and on a more general level, or territory level, and uses this information to analyse, identify implications and set priorities.
Decision-Making
Identifies and seeks out key stakeholders impacted by one’s decisions and provides a clear rationale for the decision.
Knowledge

• Proficient in English
• Computer skills must include working knowledge of:
• Microsoft Word, Excel, PowerPoint and Outlook
• CRM Database exposure

Education

• Bachelor’s degree in life science or (bio) medical sciences

Minimum Requirements

• Up to 2 years of experience in the pharmaceutical industry in a sales-related job
• Basic knowledge of and experience in a hospital environment (not for specialist Sales Reps)
• Fluency in local language, both in oral and written communication

Reporting Structures

• Reporting to General Medicine Sales Manager in South Africa.