At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
The Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC).
ROLE REQUIREMENT
Troubleshoot and resolve client issues escalated by the 1st line team
Troubleshooting and configuration of MPLS VPN’s APN’s and SDWAN Networks
Troubleshoot and configuration of firewalls
Troubleshooting and configuring of QOS, OSPF and BGP
Troubleshoot hosting/switching environments
Troubleshoot and configuration of IPSec tunnels
Router and switch software upgrades
Standby Support
Provide knowledge sharing and support for 1st and 2nd line engineers
Lead and manage escalations and direct MTTR breaches
Manage problem tickets and reoccurring backbone faults
QUALIFICATIONS & EXPERIENCE
A valid CCNA Cisco certification, CCNP preferred
2 - 5 years relevant experience with MPLS Networks
2 years SDWAN experience (Preferred)
Knowledge of ISP Technologies
Knowledge Security, VoIP or Hosting technology as a secondary skill - L2
Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1
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