2x Specialist :Service Advisor- Ford and Mazda Germiston at Motus Holdings Limited

About the Role

• We are seeking two dedicated Service Advisors to join our team at Ford and Mazda Germiston. In this customer-focused role, you will act as the key liaison between our clients and the service department, ensuring that each customer's experience is positive and efficient.
• Your primary focus will be on providing exceptional service and support to our customers, addressing their needs and concerns while managing their service appointments effectively.

Key Responsibilities

• Serve as the primary point of contact for customers seeking service or repairs for their Ford and Mazda vehicles.
• Assess customer service needs and provide accurate information about service options and repair timelines.
• Schedule service appointments and manage the workflow to ensure timely completion of repairs.
• Communicate clearly with customers regarding the status of their vehicles, explaining repairs and services in an understandable manner.
• Conduct follow-ups with customers post-service to ensure satisfaction and address any concerns.
• Collaborate with technicians to facilitate effective communication regarding service needs and any additional repairs required.
• Maintain accurate records of customer interactions, service orders, and follow-up activities in the dealership's management system.
• Develop and maintain a strong knowledge of our product offerings and services to provide informed recommendations to customers.

Requirements

• Proven experience in a service advisor, customer service, or related role within the automotive industry.
• Strong aptitude for building and maintaining relationships with customers to create a positive service experience.
• Excellent communication skills, both verbal and written, with the ability to convey technical information simply.
• Familiarity with automotive repair processes and terminology.
• Demonstrated ability to multitask and manage time effectively in a fast-paced environment.
• Proficient computer skills, particularly in the use of dealership management systems and Microsoft Office Suite.

Preferred Qualifications

• Certification or training in automotive service advising or customer service.
• Experience working with Ford and Mazda vehicles or a similar automotive brand.
• Bilingual skills would be an advantage in serving a diverse customer base.
• Previous experience in a dealership environment is a plus.

Closing Date 16 September 2026