Senior Technical Support Analyst at Johnson Matthey

Job description

LOCATION: Germiston

As we continue to build our new Customer Services function, we are looking to recruit Senior Technical Support Analysts , who provide technical escalation and operational coordination of level 2 technical support resources to specified site locations, support for availability management and global/regional project implementation activity.

Key Responsibilities

• Oversee and provide senior assistance in the completion of Technical Support Analyst duties.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet and mobile hardware and software including supporting desk moves/new work place setups.
• Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plan.
• Share acquired knowledge with colleagues through formal documentation and communications sessions.
• Act as leader and mentor to the technical support team.

Are you the ideal candidate?

• Experience of working and resolving incidents with the following technologies: Windows 7/10, MS Exchange/Outlook, Office 365, Mobile Technology, Printer Technology, End user networking, switches and routers.
• Experience working with desktop, laptop, server and printer computer hardware dependencies and relationships with networks, phones, mobile devices and PC operation systems, databases and applications.
• Experience of technical implementations with good understanding of Microsoft and networking technologies.
• Experience of mentoring team members.
• Experience as a Team Leader.
• Either a recognised IT qualification OR significant IT experience.

Closing date for applications: 18 th April 2017

Johnson Matthey Plc. does not discriminate; we are only interested in your skills, experience, your potential and how we can help you contribute to our success. We promise to respond to every application.