Content & Instructional Designer at MultiChoice

The purpose of the position is to Design and Development content or material for identified learning interventions. The incumbent plays an important role in ensuring that Soft Skills, Technical and/ or project related material is developed or consistently maintained at an appropriate standard. 

Key Performance Objectives

Conduct Learning Needs Analysis

• Clarify business goal and link to learning program objectives.
• Agree the scope of the learning objectives
• Articulate learning/administration requirements.
• Determine strategies/tools for transferring learned skills to the workplace.
• Determine the target participants, program entry requirements, participant characteristics and special needs.
• Determine extent of learning/participant knowledge/skill assessment required.
• Determine the tasks currently performed by target participants and level of performance required following the training
• Estimate program design, development, implementation and evaluation costs, effort required and schedule. 

Experience and Technical Competencies

• Minimum 5years experience in Content Design and development
• Minimum 3 years’ experience in Instructional Design and Development
• Technical and Product Knowledge design and development
• Customer Service and Soft Skills design and Development
• Industry Knowledge and partnering to design and develop a learning intervention.
• Has contributed towards or development or Change management plans.
• Advanced Written and spoken communication Skills.

Behavioural Competencies

• Use empathy to support senior management and interact with members of the team.
• Consistently use creativity and design/ development principles to generate ideas and programs that support in achieving outcomes.
• Be proactive and tactful in a constantly changing environment.
• Collaborate with team members and demonstrate team work.
• Demonstrate Integrity in individual and team work.
• Take accountability and responsibility for work and personal behavior.
• Demonstrate ability to deliver results and effectively Influence for best desired outcomes.

MultiChoice supports the principle of Employment Equity