Training & Development Manager at AMSCO

Job description

The T & D Manager will work closely with the MD: HR Advisory and Head of Operations to define immediate and long term strategies to support AMSCO business objectives and ensure that the team meets the revenue targets.

 Main responsibilities include:

• Business Strategy
• Provide leadership and input for the implementation of the T & D strategic plan.
• Build T & D to be a profitable business line.
• Operational delivery
• Drive innovation and entrepreneurship in the department by exploring existing and possible new service offerings.
• Managing, tracking and reporting the pipeline activities within the T & D team on accordance with the budget.
• Provide thoughtful leadership and guidance to the T &D Accounts Managers to ensure the application of the best practice methodology.
• Design and implement effective sector specific open programmes and in-house programmes, resulting in revenue and profit for AMSCO.
• Direct and co-ordinate the implementation, monitoring and evaluation of training activities in client companies across Africa.
• Liaise with the Marketing Manager to ensure effective marketing activities to grow the T & D business.
• Implement a key account management strategy that will result in on-selling and up-selling opportunities with clients.
• Ensure on-going research and development initiatives to ensure AMSCO’s training programmes meet or exceed industry training standards and delivery innovations.
• Develop the framework for all training and development programmes by establishing standardized methods and procedures for delivery, evaluation, measurement and reporting, working closely with the HR Advisory Coordinator.
• Provide guidance regarding training and development practices, policies and procedures to T & D Accounts Managers and Management.

People management

• Ensure all direct reports’ meet customer service delivery standards.
• Manage the development and improvement of individuals and their performance.
• Coaching and Mentoring of direct reports in order to improve performance.
• Align the T &D team Strategic direction provided by the MD: HR Advisory.  
• Manage the T & D team weekly reporting and compile summary reports for the MD; HR Advisory
• Relationship Management
• Support the Head of Operations and their operations teams in improving execution capabilities in various relationship activities and tactical forums.
• Maintain the strategic partnerships with joint venture partners.
• Develop and manage existing and new business relationships.
• Align with other business units for optimized service delivery across all AMSCO’s offerings.

Essential Competencies:

• Negotiation skills.
• Effective verbal and written communication.
• Analytical and problem solving ability.
• Planning and organizing skills.
• Business Acumen.
• Setting direction.
• Leading change.
• Impact and influence – adapts influencing style to different situations.
• Driving performance – sets high personal performance standards.
• Collaboration – actively brings people together to deliver work.
• Interpersonal Skills.
• Action and results orientation.
• Creative and innovative thinking. 

Essential Skills:

• Must display superior verbal, written, presentation and facilitation skills.
• Customer service orientation.
• Advanced knowledge MS Office.

Ideal Candidate

• Working knowledge of current and emerging training tools and learning aids.
• Experience in managing through KPIs.
• Able to successfully manage multiple projects simultaneously.

Qualification:

• Minimum qualifications in Bachelors` degree in Business studies or Human Behaviour studies.
• Master’s in Business Administration or a Master’s in a related field will be an advantage.
• Relevant Training qualification will be an advantage.

Experience: Essential

• Minimum of seven (7) years, experience identifying, designing and implementing training programmes and supporting the training and development function.
• Strong people management experience including demonstrated history in developing strong training and development capabilities.
• 8 years relevant experience within the Learning and Organizational Development.
• Experience in managing strategy.
• Private sector experience
• Managing and leading a sales team.
• Relevant experience across multiple geographies in Sub-Sahara Africa.