Capacity and Performance Analyst at Capitec Bank

Job Description

Purpose of the Role

To assist in the analysis, forecasting and reporting of Capacity and Performance data and to assist in the tracking of proposed Capacity and Performance related solutions.

Key tasks

 Analysis, Forecasting and Reporting

• Assist with the planning and development of performance and capacity management reports that meets the needs of the IT division
• Understanding of and adherence to the Capacity and Performance Strategy, ensuring that the strategy objectives are met
• Capacity analysis
• Receive complex and sensitive information to analyse, interpret and present in an appropriate format to ensure understanding across the business
• Undertake timely and accurate analysis to enable the setting and monitoring of business priorities.
• Assist with benchmarking analysis for services
• Reporting on performance throughput
• Provide managers with information to support performance management and improvement.
• Develop / adapt information systems to report on key performance indicators to ensure that managers can measure, monitor and continuously improve IT system performance
• Ensure timeous production of capacity and performance reports

Tracking of Proposed Solutions

• Facilitate the process to implement proposed solutions
• Document proposed solutions
• Follow-up and reporting on progress of task execution.

Knowledge, Qualification and Experience

Must have detailed knowledge and understanding of:

• Standards and governance
• Relevant Capacity and Performance Monitoring & Reporting tools
• IT systems development processes (SDLC lifecycle)
• Financial systems and procedures
• Technical design and implementation processes
• Change and Configuration management

Qualifications and Experience:

• Minimum: Grade 12
• Ideal: Relevant tertiary qualification in Information Technology / ITIL Foundation qualification
• At least 2 years’ experience in IT

Additional information

• Own reliable transport
• Valid driver’s license
• Contactable on (own) cell phone
• Clear credit record
• Clear criminal record
• Willing to work after hours / over weekends
• Willing to work in Stellenbosch.