Learnership Contact Centre (Customer Service Division) at Eskom Communications

Job Description

Duration: 24 Months

Skills and Competencies

• Behavioural
• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Communication and interpersonal relations
• Leadership
• Team player
• Strong communication skills
• Knowledge
• Ability to deal with stress
• Report compliance
• Service delivery exposure
• Effective Time Management

Skills

• Negotiation skills
• Decision making skills
• Conflict handling
• Customer Service and product skills
• Telephone skills
• Computer skills,
• Communication skills. Indicate proficiency in speaking the preferred languages

Key Responsibilities

• Handling inbound interactions.
• Handling back office activities (Non – Technical Dispatch and follow ups).
• Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
• General Customer interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Vending Prepaid