4 Control Room Operators at South African National Parks (SANParks)

Requirements:

• Attach certified copies of all qualifications and identity documents.
• A grade 12 certificate/NQF level 4.
• 2 Years experience as conservation law enforcement official/para-military operations
• Qualification in conservation studies will be an added advantage.
• Field ranger training/conservation training/para-military training certificate will be an added advantage.
• Computer Literacy certificate. An advanced computer skills certificate will be an added advantage.
• Sound communication and interpersonal skills.
• Excellent Administrative and Record Keeping skills, the certificate will be an added advantage.
• A healthy person with high-level mental alertness is required in this position.
• The willingness to be based inside the park.
• No criminal record.

Responsibilities:

• Monitor organization security systems- including but not limited to the access control and CCTV systems
• Receive notifications of security incidents and issues from all organization personnel
• Relay notifications of incidents, issues, etc. to the appropriate leadership positions
• Interface with conservation law enforcement to coordinate incident responses
• Dispatch conservation/law enforcement/security officers to investigate alarms and respond to incidents, escalate as procedure states and to the best of own judgment
• Notify emergency services when external response is required; coordinate with security to ensure services have immediate access to the space
• Monitor the performance of security system elements and report deficiencies to Security Manager and organization senior personnel
• Coordinate communication between relevant role-players and stakeholders
• Command and Control support and facilitation of ground operations when incidents occur.
• Support ground operations in the park and at regional level where necessary
• Support conservation services, law enforcement, tourism services, technical department services, security services, scientific services etc.
• Track the location and activities of all rangers/field staff assigned to their shift
• Applies the appropriate professionalism, maturity, and tact to manage the incident
• Adheres to and always promotes organizational policies and procedures
• Communicates concerns, process improvement ideas, or other opportunities for improvement to the team
• Law enforcement by assisting with the control of visitors as well as staff and the assimilation, interpretation, and dissemination of information.
• To maintain law, order and discipline to staff members, communities, and guests.
• To maintain a high standard of administration.
• Inspection and cleanliness of operations room building and equipment.