Team Leader: QA Medicine Management at AfroCentric Group

Job description

About the Role

We are looking for a Team Leader: QA Medicine Management who will effectively manage the Quality Assurance department of Medicine Management. To ensure all departments within Medicine Management follow the highest Quality Assurance Standard Principles to effectively serve both external and internal customers.

Who we are looking for

Type of person

The candidate must be clinical, assertive, have a sense of urgency, must be able to deliver results and must be able to effectively lead others.

Skills:

• Conflict Management
• Demonstrates Creativity
• Demonstrates Customer Focus
• Computer Technology Skills
• Communication Skills
• Business Writing Skills
• Relevant systems knowledge and application
• Knowledge and application of relevant legislation
• Report writing skills
• Attention to Accuracy and Detail
• Problem Solving
• Customer Focus
• Numerical Ability

Experience:

Minimum of 3 years’ experience in Managed Healthcare. Previous exposure to managing a team will be advantageous.

Qualifications:

• Relevant Clinical Qualification. Registration with the relevant statutory bodies.
• Pharmacist qualification
• Report writing skills
• Analytical skills
• 2 – 3 years working in Medicine Management
• Understanding of aPMB an advantage

What you will do:

• Compliance and Risk Management:
• Analyze and provide client specific and business reports
• Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team
• Implemented team operational risk and governance structures, measures and frameworks are monitored and necessary action is taken to address issues, when necessary
• Financial Management:
• Manage expenses and costs and identify cost saving opportunities to support the department in achieving its financial goals and targets
• Operating Model:
• Ensure best quality work delivered by team in the execution of tasks
• Assist with implementation and maintenance of Standard Operations Procedures
• Investigate IT queries and escalate where required
• Implement team operational plans and manage that the defined delivery objectives are met through supporting, and being supported by other teams within and linked to the department / project
• Identify opportunities to improve the team's core operational internal processes and internal supply chain
• Resolve team operational conflicts
• Ensure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful delivery
• Operational Implementation of Strategy:
• Plan and implement daily, weekly and/or quarterly operational changes within the team to respond to important external influences
• Ensure relevant sections of the business plan are implemented in a manner that supports operational quality and meets the defined departmental priorities
• Communicate the relevant sections of the team operational plan to facilitate buy-in of the employees
• Ensure implementation of work plans in a way that maintains operational best practice and leads to continuous delivery improvement
• Operational Leadership:
• Manage the operational performance of the team as per HR frameworks and policies to ensure delivery to agreed standards and objectives
• Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme
• Support transformation through valuing diversity within the team and department
• Behave in alignment with the Medscheme values
• Stakeholder Management:
• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully maintained
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in