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  • Posted: Apr 27, 2017
    Deadline: Not specified
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    Founded in 1847 in Paris, Cartier stands as one of the world’s most esteemed and respectful Maisons in the luxury goods industry. Today, the Maison is renowned worldwide for its high jewelry creations and watches, perfumes and prestige accessories - symbols of craftsmanship and elegance, quality and excellence.


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    Sales Associate

    Job description

    Purpose:

    The Boutique Sales Associate is responsible for assisting clients, whilst maintaining a high level of customer service. Main duties include generating sales, applying and respecting Cartier retail operations guidelines and procedures. As an ambassador of the Maison (brand), he/she promotes Cartier’s image in the Boutique and at client events as per the Company's directives.

    Responsibilities:

    • Sales
      • Meet and/or exceed individual sales target set by the Boutique Manager
      • Meet and/or exceed individual KPIs set by the Boutique Manager
      • Ensure that each client receives outstanding customer service
      • Cultivate strong client relationships, within the CRM guidelines
    • Client Service
      • Attend to aftersales clients in the boutique in line with Cartier AfterSales Service policy
      • Implement customer service action plans provided by retail management
      • Ensure follow up of main indicators linked to aftersales service like performance, stock and customer satisfaction (e.g. maintain customer satisfaction by reducing complaints and minimizing service delays)
    • Stock Management & Merchandising
      • Provide feedback in processing and replenishing merchandise
      • Assist in product moves, merchandising and store housekeeping during the day if required, including cleaning the products and displays
      • Assist in the inventory process, including stock counting and special projects as needed
      • Assist in completing prices changes within the boutique when required
    • Presentation & Visibility
      • Maintain boutique tidiness, decoration and visual merchandising in line with Cartier guidelines
      • Report maintenance issues to the Boutique Manager
      • Represent Cartier by wearing the appropriate uniform and grooming as per company policy
      • Represent the Brand instore and at local events when required under the direction of Boutique Manager
    • Product knowledge & Sales Techniques
      • Maintain awareness of all product knowledge information and advertisements
      • Master the Maison sales techniques as per training received
      • Secure attendance to required training held online, locally or overseas

    Boutique Operations and Cash Management

      • Accurately and efficiently complete all sales transactions and maintain proper cash records at the boutique register
      • Implement gratuities under supervision of the Boutique Manager and as per Cartier policy
      • Adhere to all Company policies, procedures and practices
      • Comply with all safety regulations and security procedures

    Your Profile

    • Three year’s professional experience, preferably in retail
    • Excellent interpersonal skills with an ability to interact easily with VIPs
    • Solid understanding of Customer Service, serviceminded
    • Attention to detail, accuracy and thoroughness
    • Organized and capable of followup
    • Ability to learn, adapt and develop
    • Team player
    • Ability to handle multiple tasks simultaneously
    • Good presentation skills, oral and written
    • Fluency in English
    • Willingness to work flexible hours
    • Computer proficiency (Microsoft Office) RLG Africa encompasses several of the most prestigious names in the luxury industry including Cartier, Piaget, Vacheron Constantin, JaegerLeCoultre, IWC, Panerai and Montblanc

    Method of Application

    Interested and qualified? Go to Cartier on jobs.richemont.com to apply

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