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  • Posted: Apr 27, 2017
    Deadline: Not specified
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    COMPANY PROFILE AND HISTORY TAL is a division of Norcros SA, a wholly owned subsidiary of Norcros PLC in the UK, and the leader in tile and construction adhesives. The company has an uncompromising focus on quality and this is, without a doubt, the foundation of TAL. TAL’s legacy spans over 50 years, from modest beginnings in the 1960s to becoming a ma...
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    Tele-Service Consultant

    Job description

    Multiple positions available
    Estimated start date 3rd July

    We are excited to have established a brand new team in Cape Town and we’re have a number of new positions available for Tele-Services Consultants to support our customers and teams at TAL in Australia.

    As a Tele-Services Consultant you will be responsible for performing tele-underwriting and tele-interviewing calls for retail clients. This includes completing online applications with clients over the phone, responding to customer queries, and delivering the highest level of service with close attention to detail and compliance.

    To be successful in your application we are looking for the following skills and experience:

    • Strong telephone service and active listening skills
    • Medical knowledge gained from working in a field such as nursing or underwriting, or from a Medical terminology or health related degree
    • Previous experience working in the Life Insurance industry will be highly regarded
    • Excellent written and verbal communication skills with the ability to build rapport with clients, across time zones
    • Ability to maintain composure and customer focus while troubleshooting

    Please note you are likely to be working early shifts to align with providing service to our Australian client base. Shifts are likely to be 5:30am – 2pm.

    At TAL we encourage you to use your experience to get the best underwriting decisions possible for the customer. We offer a values-driven environment, excellent benefits and ongoing learning and development opportunities.

    To read more about TAL visit our website at https://www.tal.com.au/about-us

    Method of Application

    Interested and qualified? Go to TAL on tal.wd3.myworkdayjobs.com to apply

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