Tele-Service Consultant at TAL

Job description

Multiple positions available
Estimated start date 3rd July

We are excited to have established a brand new team in Cape Town and we’re have a number of new positions available for Tele-Services Consultants to support our customers and teams at TAL in Australia.

As a Tele-Services Consultant you will be responsible for performing tele-underwriting and tele-interviewing calls for retail clients. This includes completing online applications with clients over the phone, responding to customer queries, and delivering the highest level of service with close attention to detail and compliance.

To be successful in your application we are looking for the following skills and experience:

• Strong telephone service and active listening skills
• Medical knowledge gained from working in a field such as nursing or underwriting, or from a Medical terminology or health related degree
• Previous experience working in the Life Insurance industry will be highly regarded
• Excellent written and verbal communication skills with the ability to build rapport with clients, across time zones
• Ability to maintain composure and customer focus while troubleshooting

Please note you are likely to be working early shifts to align with providing service to our Australian client base. Shifts are likely to be 5:30am – 2pm.

At TAL we encourage you to use your experience to get the best underwriting decisions possible for the customer. We offer a values-driven environment, excellent benefits and ongoing learning and development opportunities.

To read more about TAL visit our website at https://www.tal.com.au/about-us