Experienced Data Center Sales Specialist (Account Manager) at First Technology

Job description

First Technology is looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams, such as technical services, software and marketing to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed

Requirements

• Proven account management or other relevant experience, e.g. competitors of First Technology.
• Have experience with infrastructure and Data Centre solutions
• Including Networks, Storage, Virtualisation, etc.
• Exposure to leading vendors like Cisco, EMC, Dell Server and Storage, VMWare, HP Networking, Server and storage, NetApp, and Riverbed will be a plus.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills