Client Onboarding Representative at Meltwater

Job description

Location: Anslow Office Park, Johannesburg, RSA.
Application Deadline: 14th May 2017
Interviews: 15-19 May 2017
Start Date: 1 June 2017
Salary: R20 000, R38 100 OTE

Do you want to work in a young, dynamic and ambitious company on the forefront of the Media Intelligence Industry ?

Are you inspired by social media and its impact on the world of business ?

Meltwater is expanding its Client Delivery team and is offering fast-paced and challenging analyst/account support roles for our RSA and African clients, within the Client Success team in Johannesburg. You will act as the link in a crucial part of our client life-cycle, between our consultants and Client Success teams.

The Position

Contract : Full-Time, Johannesburg

What To Expect As a Client Onboarder

The Customer Onboarder will support the Client Success team in our South Africa offices. This person should be enthusiastic, hard working, and motivated.

The Customer Onboarder will provide on-boarding support and drive adoption of Meltwater’s products/services ensuring complete customer follow-through. The Customer Onboarder is responsible for understanding the clients’ solutions and bridging the gap to implementation. He/She will possess the proper product knowledge to train and guide customers, often from a more client-facing position. This individual should have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries.

Responsibilities

• Liaise extensively with our Cape Town and Johannesburg-based Client Success team and be the first to assist them with managing our clients’ journey.
• Guide clients in beginning their client life-cycle, including but not limited to client on-boarding and training. ?Often from a more client-facing position.
• Become an expert user on the latest media intelligence SaaS platforms.
• Solve problems, often through interactive real time analysis, training of new users, etc.
• Strategically consult on driving client product adoption in the first 30 days of our clients’ Meltwater experience.

Skills And Requirements

• University degree (any discipline)
• 2/3 years experience advantageous
• Strong executive presence
• Exceptional consistency & relationship building skills
• Extremely self-motivated & organised with the ability to simplify and be precise
• A passion for IT and/or the Media Intelligence industry
• Strong analytical, problem solving and investigative skills
• Excellent level of proficiency in written & spoken English
• Valid to work within RSA - Work Permit/Visa

Why work here?

Our goal is to create positive, long-lasting relationships. Through customer adoption of our media monitoring and social media solutions you will directly impact the longevity of our services.

• Efficient, exciting work environment.
• A high level of responsibility and autonomy from day one with hands on support.
• The opportunity to influence and shape an established yet growing Client Success Department
• Accelerated performance-based promotion program with international opportunities available.
• Competitive salary with commission and bonus structure

“Our interest and investment in people is the key to our success at Meltwater“

Jorn Lyseggen - Founder.