Sales Executive at Montblanc

Job description

RLG Africa encompasses several of the most prestigious names in the luxury industry including Cartier, Piaget, Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai and Montblanc.

Purpose

The sales consultant will be in charge of handling the sale or of a wide range of products and services directly to consumers, and of answering requests for information from customers; at the service of the customer. Before the sale, to advise; during the sale, to explain the terms; or after the sale, in the event of claims, returns or after sales services. The incumbent may also prepare merchandise and help in setting up displays.

Responsibilities

• Greeting customers Advising customers on products
• Providing the best customer service possible Handling after sales services
• Processing returns and exchanges Handling customer complains
• Responsible for processing cash and card payments
• Building customer loyalty Building customer data base
• Maintain close relationships with clients Drive and deliver personal sales and KPI targets
• Maintain “Service and Standards” at all times by adhering to all policies
• Provide a luxury experience Support and lead by example at in-store events
• Preparing merchandise for sale Assisting in the display of merchandise
• Be involved in stock control and management
• Balance cash register Keep store clean and tidy
• Attaching price tags to merchandise
• Responsible for security within store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Maintain knowledge of products, policies regarding sales and security practices Gift wrapping
• Requisition of special orders for clients
• Previous successful experience within the luxury environment Proven track record on sales
• Ambitious personality with strong negotiation skills Interpersonal effectiveness, flexible and adaptable
• Excellent communication, interpersonal skills Bilingual (Excellent verbal and written English)
• Public Speaking course/s
• Excellent team & people skills
• Strong analytical and decision making skills
• Ability to work well under pressure
• Ability to put across his/her views in a respectful and professional manner
• Work well in group problem-solving situations
• Exhibit objectivity and openness to other views Understand the business sales strategy
• Display orientation to profitability
• Ability to support organizational goals and values