The purpose of the Membership Services Manager will be responsible for the registration and assessment of all employers, collection of return of earnings, maintenance of employer records, and premium determination. Interaction with all relevant departments (Finance, Membership Benefits and Collections) utilizing their existing business knowledge and analytical skills to enhance the success of RMA will also be required.
- Developing, managing and implementing a process for enrolment of all new employers
- Management (functional managerial support) through processes and team enablement of the assessment process, including functional support of premium collection
- Managing and Maintaining a complete and accurate database of all employers and employees
- Liaising with companies about matters related to RMA assessment requirement
- Building strong relationships with all current employers and potential new business
- Deliver high levels of customer service to employers and potential new members
- Establish robust mechanisms to capture members’ feedback and suggestions about the resources delivered through RMA
- For the accurate record keeping of all contact details relating to all employees / members in Class XIII and Class IV and the continuous updating of this.
- Identify all potential Class XIII members, obtain ROE’s and issue invoices as per RMA policy.
- Hand over to legal companies not providing ROE’s as per RMA policy.
- Liaising with COO, business units and other stakeholders
- Compiling of relevant business unit/departmental reports
- Ensure RMA’s processes and procedures for processing data comply with the relevant legislation
- Manage various projects within the Membership Services department
- Ensure updating and maintenance of all automation requirements of the department
- Carry out other ad-hoc tasks as required or as appropriate for the needs of the entity
- The position is primarily responsible for participation in collection process and product development initiatives.
- The incumbent will assist the COO in the implementation of a wide range of membership services, underwriting, analysis and related activities.
- This position scope and responsibilities will evolve as market and regulatory conditions change.
Primary responsibilities include, but are not limited to:
- Enrolment of all employers for class IV and class XIII.
- Assessment of all employers
- Maintenance of all employers contact details and records.
- Maintenance of all insured employee database
- Assistance with development of premium rate, including working with external actuarial consultants to determine premiums.
- Preparation and testing of individual rates for Class VI and XIII employers. Dispatch of invoices to the Finance Department.
- Other duties and responsibilities as assigned.
This position is also responsible for underwriting employers and renewals on an annual basis.The Managers responsibilities include, but are not limited to:
- Maintenance of underwriting guidelines and rating processes, including implementing updates as market conditions change.
- Monitoring and reporting of underwriting results.
- Communication and collaboration with internal and external stakeholders, including brokers, agent, to assure proposals are responsive to customer needs.
- Membership services management and technical reporting
- Preparation of monthly report for EXCO.
- Management of the placement of assets and liabilities cover.
- Contribute in the design, implementation and management of an online system for premium calculation
- Provide leadership and guidance to staff
- Dispatch of letters of good standing and invoicing.
- Set underwriting policies, processes and systems across products lines.
- Review reinsurance cover and wordings to ensure that all gaps are covered.
- Review policy wordings for all products to ensure that all gaps are covered.
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