Customer Service Specialist at MSX International

Job description

We are looking for a Customer Service Specialist to drive and implement process change for increased Customer Satisfaction and Retention.

Duties and Responsibilities

The successful candidate will be responsible for the auditing of dealerships internal operations aligned to the OEM program for client satisfaction

• They will be directly responsible for the analysis of the current situation and to identify dealerships for corrective intervention
• Auditing of the results for the formulation of action plans
• Implementation of the corrective action plans
• Coaching dealers staff on the program
• Follow up of the action plans
• Reporting of the development and growth of the program to senior management
• Identifying potential future concern areas
• Developing a sustainable environment for the retention and growth of the client base through increased satisfaction results.

Competencies and skills required

• Must be articulate and well spoken
• Ability to multi task, prioritize and manage time effectively
• Ability to work under pressure
• Must be willing to travel locally with minimum notice
• Must have strong interpersonal skills
• Great communication skills essential
• Fluent in English & Afrikaans

Qualification

• Matric essential
• Automotive retail experience not essential but recommended
• Management in a service related industry

Experience

• 5 to 10 years’ experience
• Management experience

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.