Specialist Adjuster at Santam Insurance

Job description

Position Details

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. Are you keen to join Santam's team of high performers? View available vacancies and apply online. All appointments will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.

Position Description

A positions has become available for a Specialist Adjuster: Heavy Haulage (Desktop) and will be based in the Claims and Assessment Services department at the Auckland Park offices.

The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

Key Responsibilities

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final quantum (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to manage the following claim types:
• All Heavy haulage Motor type claims (Trucks, Trailers, Agriculture equipment, etc.)

Minimum Requirements

Qualifications And Experience

• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification
• 3 years’ experience in Heavy Haulage repairs and in total ten (10) years’ experience in the motor and insurance industry.
• Attained product training in Liability - Defective Workmanship would be advantageous.
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous.

Skills

• System thinking
• Business Acumen
• Good communication (verbal & written)
• Must be computer literate
• Competencies
• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation