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  • Posted: Jun 2, 2017
    Deadline: Not specified
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    WHO ARE WE? Prime Meridian Direct is a part of a well-established financial services group that has developed a reputation for innovating relevant, affordable financial services products that provide meaningful benefits to hundreds of thousands of South Africans. We pride ourselves on our open, honest and transparent direct purchase methodology that treats...
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    Client Services Team Leader

    Job description

    Responsibilities:

    • Responsible for the overall functional operations of the team
    • Primary focus will be on assisting Client Services and Premium Services teams with daily queries and request
    • Provide World Class Customer Service to our customers
    • Reduce Cancellations
    • Ensure the team maintain a minimum Quality Assurance score of 90%
    • Responsible for updating daily reporting
    • Conduct daily individual meetings with all staff members about previous days performance

    Candidate Requirements:

    • Completed Tertiary Degree
    • RE5 is an added advantage
    • Ideally 2 or more years experience in supervising a client services team

    Method of Application

    Interested and qualified? Go to Prime Meridian Direct (Pty) Ltd on www.linkedin.com to apply

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