Instructional Designer at Silica

Job description

Consultant Role:

• Analyse and interpret client training requirements (Consult with line client)
• Gain and maintain a thorough understanding of the Third Party Administration business and software applications offered by Silica Financial Administration Solutions
• Liaise with project team members, i.e. Business Analysts, Project Managers and Developers
• Strong interaction and involvement with the Silica Client Relationship Managers.

Instructional Designer Role:

• Analyse, plan and design of training solutions – both for the internal business and for external clients (Within the framework of Outcomes Based Learning (OBL) and the South African ETD legislation)
• Develop all types of training material (Product knowledge, Process or system related material, Compliance training, Soft skills training, Management training, etc)
• Keep abreast of instructional design best practices, tools and methodologies
• E-learning experience an advantage (specifically, Articulate and Quick Lessons)

Trainer/Facilitator Role:

• Facilitate and deliver all types of training
• Perform training evaluation and produce training evaluation reports (Using the Kirkpatrick/Phillips evaluation methodology)
• Perform training course administration (Course preparation, Training attendance registers, printing of all learning material, compiling of training reports, etc.)
• Assist by managing change through communication and providing appropriate learning solutions
• Promote a learning culture at Silica
• Add value to line partners

Prior Work Experience / Background:

• Experience as a Trainer and or Instructional Designer in the financial services industry, particularly in retail fund administration or life administration advantageous
• Experience designing, developing and implementing leadership development programs advantageous

Technical / Special Requirements (PC Skills / Product Knowledge / Specific Competencies)

Core Competency Requirements/Skills:

• Good communication skills both verbal (English) and written (English)
• Good consulting skills
• Good analytical/diagnostic skills
• Good instructional design and writing skills
• Good Presentation, Facilitation and Trainer skills
• A combination of Functional (Training related ) and business experience (Industry awareness)
• Experience with working in self organised and self managed teams.
• Resilience – must be able to be flexible and work under pressure with minimal supervision.

Core Knowledge:

• A deep understanding of the financial services industry (Asset Management, Unit trusts, Linked products, Offshore Mutual Funds) and relevant business sectors serviced by Silica.
• Proficiency in MS Office desktop (MS Outlook, MS Word, MS PowerPoint, and MS Excel)
• Experience in the full training life cycle will be an advantage (Analysis, Design, Development, Implementation, and Evaluation of training material)
• A working knowledge of the South African ETD legislation
• Leadership topic and leadership development

Educational Requirements (Educational / academic qualifications)

Undergraduate degree/diploma or equivalent training qualification advantageous