Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 8, 2017
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure. With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in Sou...
    Read more about this company

     

    Hosting Manager

    Job description

    What is this job about?

    We are looking for a keen, enthusiastic, customer centric individual who is passionate about the hosting sector and passionate about customer service. An individual that is passion about providing an effective service at all times and is lawyas thinking how they can improve a situation, be it good or bad. A driver of learning and a strong leader to impart skills onto other staff to ensure a productive department.

    The Roles Responsibilities

    • To successfully manage and co-ordinate the operations of the Hosting support department providing excellent support to our clients.
    • Effective team management and leadership - from performance management to motivating the staff
    • Scheduling of shifts
    • Ensure that all HR policies and procedures are observed
    • Manage the team's overtime, attendance, timekeeping, leave planning, absenteeism and any other absence
    • Handling escalations
    • Quality reviews and stat reporting
    • Encourage creativity, risk-taking, and constant improvement
    • Coordinate with internal and external customers as necessary
    • Provide guidance to the team based on management direction
    • Performance evaluation
    • Effectively build and maintain relationships with service providers, colleagues and clients.
    • Continuous improvements to ensure department efficiency

    You think you have what it takes? Send us your application!

    Requirements

    • 1-2 years management experience in a call center
    • Hosting experience
    • Coaching experience
    • 1 year call center experience - Thorough knowledge of call center operations
    • Grade 12
    • Good command of the English language
    • 2-3 years’ experience in a Supervisor role
    • Excellent communication and negotiation skills
    • Decision making skills
    • Critical thinking skills
    • Interpersonal and leadership skills
    • Assertiveness
    • Ability to be analytical
    • Well orgnaised
    • Problem solving
    • Solution development capabilities.

    Benefits

    • Our benefits are second to none - the icing on the Webafrica culture cake:
    • We provide you with the most important meal of the day - and a little more
    • Staff breakfast– cereal / toast; coffee as much as you want
    • R500 Food allowance (part of cash component) for lunch provision
    • We look after your well being and encourage a healthy lifestyle
    • We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary
    • We cant have our staff (working for an ISP) not connected to the internet
    • We also give you free internet - ADSL to the value of R875.00 or Fibre
    • We think of your future
    • Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter

    THE CHERRY ON TOP!!!

    • Webafrica rewards performance!
    • Quarterly paid-out bonuses of up to 15% of your basic annual salary (per year) so long company targets are met.
    • Quarterly individual performance recognition awards
    • Even bigger Annual individual awards for the Webafricans that outshine the rest
    • Team buildings are a bid deal as well as other cultural activities which happen regularly

    Method of Application

    Interested and qualified? Go to Webafrica on workable.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Webafrica Back To Home

Related Companies Hiring Now

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail