Implementation Engineer - Payments at Stanchion Payment Solutions

Job description

DEFINITION:

To provide consultation and or operational/ project related technical support on payment platforms. Identify and resolve complex technical issues. Create and/or maintain and communicate documentation of processes; procedures and standards. Implement optimum solutions that meet both business and technology requirements and work within project team.

SKILLS:

• Detailed analysis of issues and experience with tools like SQL Profiler, WireShark and Windows
• Performance Monitor
• SQL scripting to query and update database contents
• Simulation of testing scenarios, errors and/or customer environments
• Provide support to Customers via excellent written and spoken skills
• Write project related documentation for customers and management
• Participation in meetings and/or conference calls with customer’s technical and managerial staff

EXPECTATIONS:

• Understanding customer requirements and business models
• Implementing solutions/enhancements/configuration changes to Customers
• Compiling implementation and test plans for upgrades/implementations
• Installation and configuration of software
• Unit testing and systems integration testing assistance
• On-site and/or remote assistance to Customers
• Working with customers across various geographical territories (some travel may be required)
• Other tasks related to the position that may be required from time to time depending on team/management requirements.

Should you not receive any feedback within 2 weeks, please consider your application unsuccessful.