Quality Assurance Specialist at Rand Mutual - RMA

Job description

PURPOSE:

To improve the quality of the Scanning Department.

KEY OBJECTIVE AND KEY STANDARDS

KEY OBJECTIVES

• Records Management
• To provide administrative support in an office environment
• Supply information regarding claims to the clients and customers

KEY STANDARDS

• Timeous handing of administrative and records management duties
• Availability of information
• Organisational and planning
• Communication skills
• Improve the quality of the scanning and records

COMPETENCIES:

• Applied Learning
• Building Customer Loyalty
• Contributing to Team Success
• Managing Work (Includes Time Management)
• Initiating Action
• Stress Tolerance

Decision Making

POSITION SPECIFICATIONS

EDUCATIONAL (Minimum level necessary to perform the job).

• Matric or equivalent on the job experience.
• Professional / Tertiary Office Management or Administration Diploma or Degree

MINIMUM REQUIREMENTS

• Matric or equivalent on the job experience.
• Office Management or Administration Diploma or Degree
• Driver’s license advantageous

OTHER REQUIREMENTS

• Attention to detail
• Organising ability and skills
• Ability to work under pressure
• Ability to interface with clients

EXPERIENCE (Minimum necessary before being considered for the Job)

• Minimum of 1 year experience in the Medical aid industry advantageous
• Minimum of 1 year experience in quality assurance environment (preferably in a medical aid or insurance will be an advantage)

TRAINING (Essential training received in addition to the above experience to perform the job).

• Training of company related applications, e.g. Compcare, Penscare, and Internal Claims Procedures
• PERIOD OF ON-THE-JOB TRAINING
• 1 Day - 5 Day company in – house induction course
• OTHER REQUIREMENTS (Attributes)
• Confidentiality
• Initiative
• Integrity
• Self-motivated

LIST OF CRITICAL OBJECTIVES

CRITICAL STANDARDS

• Tasks Key Performance Indicators
• Check a percentage of scanned paper documents against electronic images on Compcare for image quality
• Run more reports to identify more irregularities where applicable
• Check that the document images are classified correctly and linked to the correct Employer, Claimant, MSP etc.
• Check that documents received electronically are stored with proof of origin and received date
• Check that satellite office staff scan documents to the correct branch email address for indexing and that the images are clear
• Check that on documents received electronically at the satellite office, the staff forward the electronic content as well as attachments.
• Check that audit trails are available and correct
• Building Capability
• Display strategy competencies
• Living the RMA values
• Quality Management
• Identification of Training needs
• Quality Assurance
• Quality Audits
• Productivity Reports
• Efficiency