Research and Admin Assistant Graduate at Durban ICC

Job Description

The Durban ICC is calling for suitable candidates to apply for the position of Research and Administration assistant within the context of the Marketing, Sales and Events Department of the Durban ICC.

The incumbent will be required to perform tasks supporting the marketing research and business development function within the Durban ICC which is a 24 hour business.

The incumbent will report directly to the Marketing and Sales Manager or appointed representative. The graduate must have completed their qualification within the past twenty-four months.

QUALIFICATIONS, EXPERIENCE & COMPETENCIES 

Minimum Qualifications 

• University degree / Diploma or similar tertiary certification in Administration Management / Research.
• Computer literacy (Microsoft Word, Excel & Outlook)
• Experience and knowledge required
• Excellent command of the English language.
• Excellent writing and communication skills.
• Excellent guest relations skills.
• Switchboard experience advantageous.
• Reception / Information Desk experience advantageous.
• Research experience advantageous.
• Attributes 
• Must have excellent attention to detail with a proven track record for delivering high quality work. High tolerance for working under pressure.
• Confidence in dealing with clients and service providers.
• Must be self-motivated.
• Must be a team player.

KEY PERFORMANCE / MAIN ACTIVITIES OF THIS ROLE 

• Mining data from business tourism, corporate & government publications and websites to create sales leads for Marketing & Sales team.
• Assist with research and pre-scheduling of appointments for International and National Trade Shows.
• Compile information for the structuring of bid proposals and presentations.
• Developing information management structures within the context of the EBMS system to support the organisation’s CRM activities.
• Ensuring that the database of potential and existing clients of the organisation is kept up to date and relevant to the sales and marketing activities of the organisation.
• Preparing and presenting relevant reports to support the strategic decision making processes of the organisation with particular focus on business conversion.
• To make a positive contribution to the growth in sales revenue resulting in the positioning of the Centre as a preferred destination for international and national conferences, exhibitions and events.
• Welcome visitors, establish the nature of their business and direct them to the appropriate individual.
• Ensures knowledge of events taking place in the venue to be able to satisfy basic client queries.
• Provide concierge services to guests attending conferences and events.
• Assists with guest relations regarding feedback from clients and guests.
• Conducts site tours for the Durban ICC complex when requested.
• Handles telephonic enquiries for Marketing, Sales and Events.