Technical Customer Service Representative at AVOXI

Job Description:

AVOXI is seeking aTechnical Customer Service Representative to join our team! This person is the first line of support for a global Telecommunications company. Customer Service Representatives are the forward face of AVOXI and are responsible for providing technical support, taking calls, responding to emails, creating and updating trouble tickets.

We’re looking for someone who has experience with VoIP, and loves solving problems and creating longterm customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customercentric team successful.

Requirements

• Prior VoIP experience is required 
• Porta Billing Platform experience is a plus 
• Basic network and connectivity troubleshooting

• Understanding of telephony terms and principles as they relate to the PSTN & internet telephony

• Understanding of SIP phone configuration processes

• Ability to plan and carry out responsibilities with minimal direction

• Excellent verbal and written communications skills

Responsibilities

• Creating and updating customer cases

• Troubleshoot basic issues
• 
Password assignment & recovery

• Respond to customer requests via email, chat and telephone

• Escalate issues within department accordingly

• Answer simple billing inquiries or escalate more advanced queries

Perks

• Telework
• Casual attire (every day)
• Team outings
• Competitive benefits (medical, dental. & vision)
• Bonuses (We win, YOU win!)

** In order to be considered for this positin, CV/Resume must be attached **

NOTE: This job description is not intended to be allinclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.