Program Director (Insurance software systems) at Sapiens

Job description

Job Description:

The Program Director is a business executive who understands and manages the delicate balance of ensuring profitable growth of Sapiens's business in a defined account/territory, ensuring quality project delivery, achieving its financial targets while assuring that customer satisfaction and loyalty are optimized.

The Program Director is the central, most significant and senior role at the heart of Sapiens's customer facing operations. The effective and efficient execution of the Account Manager role governs the overall business performance of the company and is hence seen as critical by the company

The Program Director has ultimate responsibility for the customer and although cooperation and teamwork are required, it is the Program Director who has the final authority regarding customer-facing matters.

Key Responsibilities:

4 main areas of responsibilities

• Customer management:
• Responsible for the well-being of the long-term customer relationship and the customer satisfaction.
• Works to be valued by the customer as a trusted advisor and reliable focal point for business and systems issues.
• Growth management:
• Drives constantly to grow the Sapiens business with the customer, by identifying and promoting business opportunities were Sapiens added value is needed.
• Penetrate new segments within existing customers
• Delivery Management:
• Program Director is the final point of accountability for ensuring quality, timely and on budget delivery of Sapiens operations, solutions, and projects.
• The Program Director will work hand in hand with the delivery managers to optimize delivery.
• P&L Management:
• Manage the P&L for the Sapiens business with the customer and responsible for meeting the AOP targets.
• Continuingly focusing on lowering the total cost of ownership for the customer.

Key Skills & Requirements:

• 10+ years management experience (staff and budget responsibility) in services delivery within a global enterprise software solutions company.
• Proven experience leading international clients and engagement teams through the delivery of complex software solution.
• Proven experience in growing business within existing customers both hands on and by leading a team of account managers.
• Excellent client relationship management skills and ability to play a trusted advisor to C-level customer executives.
• Proven track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting deadlines.
• Seasoned manager with the ability to hire, mentor, coach and develop a globally dispersed high performing Professional Services team.
• Must be able to work in a fast paced environment.
• Excellent problem-solving skills.
• Excellent written and verbal skills in English (additional languages are an advantage).
• Occasional travel is required.