Distribution Account Manager at UPD

Job description

Overview:

We are looking to recruit a two (2) permanent Distribution Accounts Managers to work for United Pharmaceutical Distributors(UPD). The role will be based at Roodepoort, JHB at our Lea Glen branch and will report to the Distribution Key Accounts Manager.

Purpose and Objectives:

Job Purpose

To maintain and retain the existing client portfolio by ensuring profitability and building relationships based on trust and honesty to support the UPD distribution business strategy.

Job Description

• To manage inventory levels by compiling, monitoring, maintaining dated stock reports and distribution stock levels, providing notification of inbound stock, liaising with clients in regard to any discrepancies in stock and actioning stock adjustments where necessary.
• To track and analyse UPD service provision performance in line with both UPD and partners expectations and needs by liaising; conducting daily meetings to review key performance indicators and communicating special arrangements with internal and external stakeholders.
• To review key performance indicators with the client on a weekly/monthly basis in accordance with SLA's.
• To evaluate the debtors and creditors recon statement for all clients to ensure payment is correct and on time.
• To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
• To manage daily invoice confirmation reports and follow up on outstanding invoice confirmations.
• To manage and resolve day to day customer and client care queries on time.
• To understand industry dynamics in order to recommend new service offerings that are appropriate for the UPD environment, in conjunction with different functional areas in the business and to train clients and staff members when required.
• Drive KPI and action log meetings monthly with clients
• Accountable for the management of the client and client admiration
• To conduct risk analyses and manage the risk profile of clients
• Gather client insights informing industry and competitor information
• To manage and influence relationships across internal and external stakeholders.

Requirements:

EXPERIENCE AND EDUCATION

• Matric
• Post matric certificate/qualification in customer care and or distribution (desirable)
• 3-5 years experience in areas of customer care/accounts management
• 3-5 years experience in logistics / transportation
• Contract and tender experience.
• Pharma experience preferable, otherwise supply chain experience

KNOWLEDGE

• Knowledge of business processes
• Knowledge of service excellence and customer principles
• Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable)
• Knowledge of supply chain management
• Knowledge of IT systems and data analytics

COMPETENCIES

• Delivering Results and Meeting Customer Expectations
• Analysing
• Presenting and Communicating Information
• Writing and Reporting
• Planning and Organising