Customer Programme Manager at Verifone

Job description

Job Description

The Customer Programme Manager is to be responsible for the End-to-end delivery of projects and maintenance releases into the client’s test, SIT and production environments. This entails the coordination of client project managers and managing all requirements into a single release. Internally, the CPM tracks and monitors progress to efficiently communicate this to the client. This is a technical, client facing role.

Main Job Functions And Responsibilities

• E2E responsibility for the delivery of all projects and maintenance releases within the customer environment
• Project Management, from start of projects (Business Requirements), through the certification process onto rollout.
• Day to day tracking, monitoring of all projects and resources assigned
• The entry point for all project and maintenance requirements raised by the customer
• Follow best practice project governance from initiation to delivery
• Priotise different projects and activities with the customer and account manager and align all expectations
• Presents on a weekly basis progress of projects and issues to internal management
• Assess risks, provide mitigation plans and counter measures, and implement those plans
• Hold project team responsible for all deliveries and track progress
• Lead project retrospectives and post mortems

Requirements

• Written and verbal communication, including technical writing skills
• A working knowledge of the payment card industry, standards and practices.
• Project management techniques and methods using Planview
• Exposure to Agile

Other Skills

• Track project costs
• Able to drive new initiatives that can improve quality, cost and timely deliveries
• Foster open and clear communications between other internal organizations to improve our customer value.
• Coordinate internal resources and monitors the progress to ensure that project is running smoothly.
• Coordinate and monitor activities of third party service providers if applicable to ensure the service procedures are followed and handled effectively.
• Escalates problems and follows up to ensure resolution.
• Establishes regular progress updates with the customer
• Facilitate meetings as needed with external customers and internal staff to discuss current and outstanding account/project issues.

Beneficial

EMV knowledge and exposure

Qualifications And Experience

• BCom/BSc Degree or related IT Diploma
• Diploma or Certification in Project Management
• 7-10 years project management experience