Research Executive at NielsenIQ

Key Performance Indicators
Client Service & Relationship Management

• Deliver consistent, high-quality support to clients throughout the project lifecycle.
• Build and maintain strong working relationships, ensuring client needs are understood and met.
• Attend client presentations with senior team members, take notes, implement feedback, and present when appropriate.

Project Management

• Manage projects from initial brief through fieldwork and analysis.
• Monitor timelines, budgets, and deliverables to ensure smooth execution.
• Track time spent on tasks and manage administrative responsibilities effectively.

Research Design & Execution

• Develop research materials including questionnaires, briefing documents, tab specs, and PowerPoint-based analysis.
• Ensure all outputs are aligned with research objectives and meet quality standards.
• Maintain high standards of presentation aesthetics and professionalism.

Insight Generation & Reporting

• Conduct first-level analysis and begin incorporating strategic insights.
• Interpret data and develop actionable recommendations.
• Prepare and deliver presentations that clearly link findings to research objectives.
• Participate in team analysis forums to broaden perspectives and ensure quality.

Quality Assurance Across Research Process

• Ensure accuracy and consistency across all stages including sample design, fieldwork monitoring, data checking, charting and analysis

Team Leadership & Collaboration

• Mentor junior team members and contribute to a collaborative team culture.
• Set and uphold standards of excellence across all deliverables.
• Collaborate effectively across teams to drive performance and innovation.

Professionalism & Organizational Performance

• Demonstrate strong interpersonal skills and organizational effectiveness.
• Contribute positively to team dynamics and overall client satisfaction.
• Technical Competencies for High Performance

Effective Communication

• Demonstrates strong verbal and written communication skills, showing respect and professionalism in interactions with colleagues and clients at all levels.

Team Orientation

• Values collaboration and contributes positively to team dynamics, fostering a supportive and productive work environment.

Multitasking Ability

• Manages multiple tasks and priorities efficiently, maintaining focus and quality under pressure.

Deadline & Pressure Management

• Works effectively within tight timelines and remains composed in high-pressure situations.

Leadership Skills

• Exhibits leadership qualities, including guiding junior team members, taking initiative, and setting a positive example.

Commitment to Excellence

• Maintains high standards across all aspects of work, with a strong attention to detail and quality.

Customer Service Orientation

• Prioritizes client satisfaction by being responsive, proactive, and solution-focused.

Initiative & Accountability

• Takes ownership of tasks and responsibilities, demonstrating reliability and a proactive approach to problem-solving.

Strategic Thinking

• Applies strategic insight to enhance the value of research outputs, contributing to more impactful and actionable results.

Experience & Qualification Requirements

• Postgraduate Degree in relevant field (Marketing, Business or Commerce, Psychology, Sociology, Economics)
• 1-2 years work experience at a Research agency
•  Experience in tracking and adhoc research
•   Solid understanding of research methodologies and eagerness to learn unfamiliar ones.
• Branding experience and knowledge will be an advantage as would an FMCG background
•  Strong attention to detail and accuracy (oversee the production and delivery of quality outputs at all times)
• Proven project management skills with ownership of logistics and timelines
• Analytical ability with proven numeracy skills 
• Effective self management, managing projects with minimal supervision