Content Developer at Yoco

Job description

ROLE | WHAT YOU WILL BE DOING?

Customer Success sits at the centre of customer experience, business revenue drivers and technology. We get our hands dirty in the detail, think big picture and drive projects that will have a large individual and cumulative impact on the merchant base, organisation and our offerings.

We are expanding the team and are looking for someone who is looking to catapult their career by delivering exceptional onboarding and support content to our fast growing customer base across multiple products. This role has great growth potential because of the scope of the team, the growth of the Yoco’s customer base and product lines and the growth of the Customer Success team within Yoco.

You will be assisting in creating compelling onboarding and activation content and campaigns which drive exceptional customer experience and customer lifetime value at scale. You will work with the team to design and refine the onboarding experience and be expected to drive projects to completion by working within the CS team and with other teams, like product, design, operations, marketing, growth and external stakeholders.

You will need a strong customer empathy skills, a strong understanding of the possibilities of technology, the ability to create without constraints, but deliver quick results, critically analyse processes and communication and comfortable with briefing in work to others. You will need these skills in order to drive the right outcomes through the right message on the right medium at the right time to the right customer.

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?:

• A mission and growth-focused individual
• 2 - 4 years relevant experience in a high-performance role
• Developed expertise in;

Customer Communications across Multiple Channels and Stages of a Campaign

• Social
• In-app
• Email
• Web

Content Creation across;

various Media Types;

• Copy: strong copy skills a necessity,
• Graphics: ability to communicate a brief in, anything above is a bonus
• Video: ability to storyboard and brief in, anything above is a bonus

And outcomes;

• Awareness and Influencing
• Selling
• Learning

and at least one of is a bonus;

• User Onboarding and Support
• Customer and User Experience
• Digital Learning
• Information Architecture

Strong execution skills

Key Responsibilities

• Work with the others to design and implement communication elements in onboarding flows that deliver an amazing customer experience and great business outcomes.
• Leverage new and existing tools and technologies
• Create onboarding campaigns, content and briefs
• Deliver work across customer journeys: segments, users and products
• Deliver work across channels: native apps, web apps, support centre, email, text, email, workflows and audio-visual
• Deliver work across media types: workflows and clickthroughs, video, text and images
• Onboarding; new merchants, existing merchants onto new features, additional existing products and services and new products.
• Communicate knowledge, learnings and insight to the necessary internal teams and individuals.

Yoco Employees Are Required To

• Deal with people
• Demonstrate the capacity to communicate & influence
• Strong communication skills across various mediums, building collaborative relationships internally and externally
• Deal with Business
• Demonstrate the capacity to prevent & solve problems
• Diagnostic information gathering and research, analytical thinking, application of conceptual thinking to problem-solving.
• Demonstrate the capacity to achieve results
• Proactive / initiative, customer orientated, fostering innovation, continuous improvement mindset, appreciation of results, business acumen, thoroughness and detail orientated
• Deal with Self
• Demonstrate the capacity to manage ones self-confidence, personal credibility, flexibility, adaptability and strong sense of personal accountability
• Be aligned to the values
• Provide evidence of past behaviours that link to the Yoco Employee Values

VALUE PROPOSITION | WHY WORK FOR YOCO?

As part of the Yoco team, you will have the opportunity to play a key role in the growth of the mobile Point of Sale and payments solution opportunity in South Africa.

To support this we have built a role-based organisation; where every individual is given the space to focus and develop his or her innate strengths. Everyone here has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels.

We offer a competitive package for an early stage venture; with flexible working hours and time off when you need it. In addition to this, you will have the opportunity to participate in our Equity Incentive scheme, which will be uncapped based on performance.

Our offices are expanding from Cape Town, we’re always looking for great people to join our team. If you’re passionate about doing your best work, want to make a difference, and have fun doing it, apply today!