The role of the Field Service Consultant is to drive sales and the uptake of Vodacom Products and Services across segments and channels in order to achieve sales targets or key channels in the county. Manage and maintain the relationship with respective trade and channel partners, the internal organisation and suppliers.
Your responsibilities will include:
- Drive growth in sales, revenue, market share and leadership, TNPS, and NPS and achievement of targets and KPI’s across segments and channels
- Implement and ensure success of new products, services, and projects and identify key opportunities to drive product and project awareness and price transformation
- Adhere to weekly visits and monthly call cycles
- Support operators with day-to-day running of the business - manage the look-and-feel, merchandising, staff training and customer experience
- Identify strategic marketing events to maximize profitability for area of responsibility, facilitate promotions, presence branding and recommend ATL marketing opportunities
- Implement and manage recovery plans for underperforming stores
- Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g. MSI.
- Monitor competitor activity and ensure gap closure through the development of competitor activity plans
- Expand pop-up store locations opportunities
The ideal candidate for this role will have:
- Matric / Grade 12 with minimum 5 years relevant experience
OR
3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
With 3-5 years relevant experience
- In addition to the details listed above, the ideal candidate will have an in depth knowledge and understanding of the telecommunications industry with 3-5 years relevant experience in small business development, marketing or sales.
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