Digital Account Manager at Black Snow Digital

Job description

Black Snow Group is on the hunt for a best-of-breed Digital Account Manager who has a minimum of Five (5) years' relevant experience. The person we are looking for is dynamic, profit driven, strategically minded, has loads of digital experience, connected, great fun and able to sell at the highest level.

In order to succeed you will need digital agency experience accross – web, mobile, social media, SEO and paid marketing but not limited to and would include traditional marketing channels.

About You:

Confident, entrepreneurial, self-starter able to identify and seize opportunities and build trust with key internal and external stakeholders.

You will be working closely with the client services team to support the effective delivery of all projects across a broad spectrum of clients and brands, which demands an extremely high level of organisation and attention to detail.

The Role:

To manage and administer our client's accounts to the benefit of both clients and agency with the purpose of creating the best possible communication in order to become an indispensable source of our client's competitive advantage.

Account Management:

The position involves consistent liaison with key clients and interaction with production regarding the projects in the system.

• Responsible for client communications, conflict resolution and compliance on client deliverables and revenue
• Build and maintain strong client relationships through regular contact (meetings, email and phone)
• Work with operational team to ensure campaigns are implemented and up and running in a timely manner
• Stay on top of the performance of each campaign and optimise where necessary
• Ensuring that client needs and requirements are understood, interpreted and communicated accurately and that their expectations are managed at all times
• Identify opportunities for up-selling and cross-selling existing clients
• Continuously stay up to date with market trends
• Ensure high standard of customer service at all times
• Always ensure client accounts are up to date ensuring monthly recons are done, reports are sent out and accounts are paid up
• Ensure quality control measures, quality of work and any set timelines or KPIs are maintained
• Must be capable of compiling contact and status reports and writing up briefs
• To produce reports on a weekly, monthly and annual basis

New Business:

• Demonstrate an ongoing ability to work collaboratively with our company's management and other agency teams on RFPs, tenders, meetings, presentations, etc.
• Identifying new business opportunities and qualify appropriate prospects
• Prepare and present winning pitches and presentations
• Win new clients so as to meet new business, income, margin and client volume targets
• Manage multiple new business prospect engagements for yourself and key agency executives
• Attend industry networking events and conferences
• Initiate and manage effective relationships with selected, developed leads on an ongoing basis
• Develop and manage prospect database on an ongoing basis
• Tracking and reporting of the new business development pipeline
• Attend to all incoming leads, this includes all email, telephone, face to face requests. This may be for new business or existing clients.

Strategy:

• Play an advisory role on client engagements, serving as a strategy advisor to both account leads and clients.
• Perform detailed evaluation of client business environment including customer needs, capabilities/assets, and competitive realities to identify unique market opportunities and threats.
• Proactively keeps abreast of assigned clients' marketing and media plans, and provides technological solutions including rich media, site optimisation, promotional ideas, mobile, social networks, viral, etc.
• Partner with creative, technology, analytics and account management to ensure successful project hand-off and work is appropriately positioned for long-term success.

Requirements

• South African citizen
• Own reliable transport
• Tertiary Qualification or equivalent industry experience
• Minimum of Five (5) years' experience in account management role in an agency
• Superior communication skills, both internal and client-facing
• Experience with Financial and budget control

Thorough knowledge and understanding of all digital work types, terminology and how these integrate to deliver on campaign objectives (NB).

Remuneration: Negotiable depending on experience

Benefits: Yearly performance bonus, Travel allowance and cellphone allowance

Advantageous:

• Bilingual English and Afrikaans (written and spoken)
• Very tech savvy (Stong background in channel marketing - Paid Search, SEO, social media and other digital marketing channels)

Personal Skills/Attributes:

• A hands-on and professional approach with both clients and team members
• Highly attentive to detail - you are a "well-organised" freak
• Prepared to work late (if needed) go the extra mile!
• Must be able to perform under pressure and deliver on fixed timelines
• Must have excellent ability to work with people within cross functional teams
• Must have strong networking, facilitation and negotiation skills
• A strategic and creative thinker who is confident, self motivated, articulate and practical.

If you have not heard back from us with in 14 working days, please note that your application has been unsuccessful.