Senior Order Analyst at Levi Strauss & Co.

Job description

Job Purpose

JOB DESCRIPTION

• To manage and administer all Order Management/Customer Services procedures. Together with the Commercial team provide a comprehensive customer and consumer service.
• Manage outsourced Global Business Solutions partner (Wipro Ltd) in terms of:
• accurate and timely sales order processing and order maintenance in SAP within the scope of their SLAs
• retrieving purchase orders off Edgars in-house system
• checking Key Account purchase orders for correct details (pricing; product codes; delivery dates)
• loading of Advanced Shipping Notices and requesting tickets and packing slips
• internal communication to DC and Allocations teams
• ensuring Wipro SOPs are maintained correctly
• attending bi-weekly calls with Wipro to discuss operational matters
• conducting bi-weekly training of Wipro team
• Ensure that the Order Management team’s key performance targets are met and in line with business requirements:
• manage all day-to-day customer queries
• manage Order Management shared Mailbox
• liaise with the Singapore Allocations team to ensure timely allocation and delivery creation of sales orders
• run and analyse ZSHIP reports to effect daily order tracking and DC follow up
• run weekly Operations Report and distribute to Commercial stakeholders
• chair weekly Commercial Prep meetings with the DC
• attend weekly Commercial meetings and expedite action points where required
• attend monthly Pconf meetings with Supply Planning and communicate supply risk to the Commercial team
• distribute order confirmations to the Commercial team and communicate order book status in terms of late product, cancelled product and low fillrates
• attend bi-monthly Operations Meeting with the DC
• Run ZSHIP reports for monthly Financial and Commercial forecasting purposes
• reprice sales orders in SAP whenever necessary for SA shipments as well as MENA shipments via Singapore Hub
• manage store-to-store transfer process of closeout product
• Consumer Relations
• manage Hellopeter.com (consumer forum) website
• manage day-to-day consumer queries
• manage consumer quality complaints and returns process
• maintain consumer quality complaints tracker

Requirements

• Matric is essential
• 1-2 years Order Management/Customer Service experience
• Excel Skills And Experience Is Essential
• Analytical and attention to detail (ability to analyse complex reports and data)
• Good interpersonal skills and an ability to communicate at all levels
• Good written and verbal communication
• Excellent time management skills (ability to prioritize effectively)
• SAP knowledge
• Self-Motivated
• Fast Learner