Active Jobs at iStore

ABOUT THE ROLE

• Are you a dynamic and enthusiastic individual with a passion for technology and sales? Join our team at Apple iStore, South Africa, as an Online Cellular Sales Consultant.
• In this role, you will engage with customers, provide exceptional service, and drive sales through our online platforms. Your focus will be on meeting customer needs, achieving sales targets, and ensuring a seamless online shopping experience. 

KEY RESPONSIBILITIES:

Customer Service:

• Deliver exceptional customer service through online channels.
• Actively engage with customers to address inquiries and resolve concerns.
• Quickly and effectively handle customer complaints.

Sales Performance:

• Meet and exceed individual sales targets.
• Convert online customer inquiries into sales.
• Manage and follow up on customer quotes.
• Boost sales by recommending additional products.
• Adhere to all sales and service protocols.

Stock Management:

• Oversee stock allocation and control processes.
• Manage stock returns and repairs.
• Ensure precise stock management following company policies.
• Maintain real-time updates on stock records.

Compliance:

• Submit daily compliance documents.
• Provide necessary information for compliance checks.
• Identify and mitigate potential risks or fraud.
• Ensure secure handling of customer documents.

Team Administration:

• Ensure all administrative systems are operational.
• Use daily reports to update case statuses.
• Meet all administrative deadlines.
• Actively participate in team meetings and share insights.

REQUIREMENTS:

• Matric (Required)
• Tertiary qualification (Advantageous)
• Minimum 2 years in a retail sales role
• Minimum 1 year Cellular Industry Experience

KEY COMPETENCIES:

• Customer Experience Orientation
• Analysis / Problem Solving
• Team Player
• Excellent Communication Skills (written & verbal)
• Attention to detail
• Procedural adherence and follow through

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills. 
• Our iStore IOS technician, is responsible for all iOS repairs within the prescribed turnaround time stipulated by Apple, to ensure great customer service. 
• You would be responsible for providing adequate feedback and the repair documentation for each repair, as per AASP guidelines.

 You need to have:

• Completed Matric
• Apple iOS Certified (ACIT) or similar technical qualification
• 2+ years experience in repairing mobile hardware 
• Must have MAC & IOS experience

The right person for this role is someone with:

• Tenacity : Demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management : Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development : Open, motivated, and proactively seek learning and development opportunities

go to method of application »

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for anything and everything Apple.
• We are looking for tech-savvy, retail-inclined individuals with great communication skills to join our team as Casual Sales Consultants.
• This is a flexible role, where you will support the store team during busy trading periods to help deliver an exceptional customer experience. Shifts will be scheduled as needed, particularly during late trading hours, weekends, and public holidays, to help alleviate pressure on permanent staff.
• Our iStore Sales Consultants are responsible for maximising sales opportunities in the store while delivering outstanding customer service.
• You will ensure that all customers receive a hands-on experience with the latest Apple technology and services. You will proactively approach and engage with customers to understand their needs, present complete solutions, and create memorable in-store experiences.
• We will give you all the knowledge and tools around our iStore products to help you succeed in the role.
• This is a great opportunity for students or individuals who are not available for full-time work, as well as anyone who has a passion for retail and technology, even if you have little or no previous retail experience.
• If you thrive on teamwork and delivering great customer service, this position might be perfect for you.

Minimum Requirements:

• Completed Matric / Senior Certificate (Minimum requirement)
• Any sales experience – preferably in retail (advantageous but not essential)
• Passion for and interest in Apple products
• Experience in the telecommunications industry is a plus
• Have a working email address and cellphone number