Senior Cloud Engineer at Dimension Data

Job description

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

Do you want to be the person who exceeds your potential? If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen. We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 58 countries, you’ll be working with teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions. We are currently looking for a EUC Computing Engineer (L3) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L3) is the mid-level position in the EUC Engineers job family and is proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The EUC Engineer (L3) focuses on third line support for high complexity incidents and maintains the End-user Computing environmental and monitoring equipment. Monitor infrastructure They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements. Identify problems and errors The EUC Engineer (L3) identifies problems and errors prior to or when they occur. He or she will log such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution. Ensure resolution of incidents and requests They investigate second line support calls assigned to then and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions. Where necessary, they escalate requests and exceptions to the 3rd line support team. Ensure continuous feedback They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures. Incident management When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing, assigning and escalating the support calls. They also provide telephonic support to clients where required. They update incidents with progress and resolution details. Shift management EUC Engineers (L3) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules. Reports EUC Engineers (L3) are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and short-comings in the current processes and escalate with recommendations. Behavioural skills EUC Engineers (L3) are required to strictly comply with all processes and procedures as prescribed by Dimension Data and the client when relevant. Their ability to communicate well and to capture all pertinent details when required will contribute to their success. They are able to multi-task and demonstrate good client servi

What you'll be doing

Here's what we are looking for in candidates for this job - MCSE: Cloud & Infrastructure - Minimum 5 years design and deployment experience with Public Cloud Technologies as well as optimization and migration of workloads - Followed Project Management methodologies in terms of the delivery of projects - Technical lead for 5 or more implementations - Supporting virtual environments - Implementation/upgrade/deployment projects involving the planning and deployment of Windows Server operating systems, Active Directory, Collaboration tools and cloud technologies. Office 365 experience including migration of Exchange and Lync from on premise to Microsoft Online. Setting of Active Directory synchronisation between on premise Active Directory and Microsoft Azure Active Directory. Setting up of Single Sign On (SSO) and federation between on premise and Office 365 using Active Directory Federation services (ADFS). Experience in setting up and administration of Office 365 tenants. Experience in managing and configuring Exchange Online. Experience in managing and configuring SharePoint Online. Experience in administering Skype for Business Online. Experience in using PowerShell to administer Microsoft Online services. Experience in AWS and Google Cloud Technologies. Join our growing global team and accelerate your career with Dimension Data. Apply today! Diversity in Dimension Data Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

What would make you a good fit for this role?

Responsibilities

In this position you will be required to:

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
• Pro vide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and short-comings.

Here's what we are looking for in candidates for this job

• MCSE: Cloud & Infrastructure - Minimum 5 years design and deployment experience with Public Cloud Technologies as well as optimization and migration of workloads
• Followed Project Management methodologies in terms of the delivery of projects
• Technical lead for 5 or more implementations - Supporting virtual environments - Implementation/upgrade/deployment projects involving the planning and deployment of Windows Server operating systems, Active Directory, Collaboration tools and cloud technologies.
• Office 365 experience including migration of Exchange and Lync from on premise to Microsoft Online. Setting of Active Directory synchronisation between on premise Active Directory and Microsoft Azure Active Directory.
• Setting up of Single Sign On (SSO) and federation between on premise and Office 365 using Active Directory Federation services (ADFS).
• Experience in setting up and administration of Office 365 tenants.
• Experience in managing and configuring Exchange Online.
• Experience in managing and configuring SharePoint Online.
• Experience in administering Skype for Business Online.
• Experience in using PowerShell to administer Microsoft Online services. Experience in AWS and Google Cloud Technologies.

Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.